10.0 ExcellentAnonymous, Jan 2024
Great services
10.0 ExcellentAnonymous, Jun 2023
We reserved a high floor lake view room. It was the best decision ever. Whole resort was tastefully decorated and peaceful. We would definitely come back for a longer stay.
10.0 ExcellentC&i, Jul 2020
LikedThe views were truly amazing from every angle! (We were very lucky with the weather too...so the lake colours were spectacular.) Staff were friendly, thorough and attentive. The pool was a particular highlight for us... clean, wonderful views and an immense length!
DislikedFor such an exclusive place unfortunately the Japanese restaurant didn’t meet our expectations. The ambience was good, service reasonable but for the price we have eaten a better variety of sushi here in Taiwan. Cannot speak about the Teppanyaki though! I also feel that the mini bar in the rooms should be included in the price!
9.2 ExcellentArron, Jan 2020
LikedOne of the most stunning hotels I have ever had the pleasure of staying in. Just amazing. With a few exceptions the service was flawless.
DislikedThe pool was freezing. Would have been nice to have pool side food & drink service. We Weren’t allowed to move the umbrellas even slightly for shade as it would have impacted the aesthetic for everyone taking photos.
5.0 OkayMichelle, Jan 2020
Liked1. It is a uniquely designed hotel. 2. It has nice and spacious room. 3. It has great views from the lobby. 4. The reception on check in was considerate. 5. The service staff at the welcome reception, the Japanese restaurant, the gift shop and the security uncle at the stairs landing leading to the external walkway were warm and sincere.
Disliked1. My lake view room was blocked largely by the trees. At the level they placed my room and the price paid, it was disappointing view. 2. The serving staffs at breakfast were cold and lethargic. 3. There was no shuttle service to the town. 4. The spa booking was difficult where they kept changing my timing despite my having booked the time hours ago. I end up not going for the spa. When I called to cancel it, they replied “I know.” How did they even know when I spoke to no one! 5. The power points in the room were placed in inconvenient corners. You really need to figure out where they are if you have several devices. 6. Not sure what the housekeeping did for make-up room, I actually came back to the same messy state of my room where I left (besides the bed having been made) for the day. 7. The umbrella left in the room was not in a good state. The umbrella we collected from concierge was also spoilt and it was good that we found that out before heading out in the rain! 8. On check-out, no one came and help us load the luggage in the vehicle.