Cheng Pao Hotel

LikedThe location close to the Puli Station.

DislikedBefore coming to this hotel, we were in Hualien County, EXACTLY in the epicenter of the biggest earthquake since 1999. We called Chen Pao to ask for the booking cancellation since we were stuck there (transportation was suspended and roads were closed - they were completely destroyed by landslides), but the hotel replied that they are not sure if they can do it. They kept delaying their response, visibly trying to play on time and being VERY rude when I called in to check up on the process. Finally, unexpectedly we somehow managed to escape Hualien and get to the place (only after 10+ hour-long commuting and multiple stopovers), but I just want to ask: how cruel you must be to embark on a lengthy debate to decide whether your customers can cancel a booking due to a massive natural disaster? Also, on your website it states that the cancellation of the booking can be done under „special circumstances”. I guess that the earthquake of quarter of century does not fall into this category. Besides, the swimming pool was closed during our stay so the earthquake did have an influence after all? lol Apart from the disaster: the hotel is mid and overpriced. Not really worth it.

LikedWas a nice hotel, and a great starting point for a day trip to Sun Moon Lake. Breakfast is very Chinese, which is totally fine and plentiful. Staff was very friendly and with Google Translate we could communicate well.

DislikedThe bathroom had some black mould on the ceiling and in the corners.

LikedGreat breakfast buffet, busy, but good...