9.2 ExcellentAnonymous, May 2024
Good
8.8 ExcellentAnonymous, Mar 2024
CONS: 1. The bathroom door doesn’t close properly. 2. The smell of smoke is pungent for those who have a heightened sense of smell. 3. When I called the reception, I was put on hold for a veeery long time. I had to go downstairs to ask for my request to the reception. When I got there, they weren’t doing anything. I guess they forgot I was on hold. Not a big deal. 4. Room temperature is a little complicated to adjust. PROS: 1. The facilities in bathroom are great. 2. The room is clean. They clean it every day! 3. The breakfast is good. 4. The staff are nice.
2.8 MediocreAnonymous, Mar 2024
I booked 2 rooms for 2 nights for myself and family. These rooms were on the 5th floor. Upon getting into our room late at night and wanting to relax in the bath we discovered what looked like dried vomit throughout the bathroom, on the walls, the sink cabinet walls and who knows what in the edges of the floor. We told front reception and they sent a cleaner up who did a quick wipe of the sink area and was going to leave before we showed her the various other locations. After then showering and getting into bed we had to put up with the tv music sounds from neighbours. There is no soundproofing and you hear every noise anyone on the floor makes. The airconditioning units for the floor also create a hum that sounds like you are in an airplane. We managed to briefly fall asleep after several hours only to wake up an hour or so later (around 1:30am) because our neighbouring room had increased the music volume even further. We called front desk who rectified the music issue (at least for an hour or 2 before it started again). We then tried to sleep with the airplane hum and sounds of opening doors and talking throughout the night. Overall both myself and my family got next to no sleep the first night and were all quite tired and grumpy. With the neighbours music blasting again early in the morning I tried to talk to staff to tell them how awful the night had been for all of us and that we'd like to cancel our second night so we can leave and go to another hotel as we were so disappointed to be spending our holiday time here. We were told no cancellation or refunds but they would move us to another room. We then ate the included free breakfast which is a selected item from a breakfast convenience cafe. My egg and bacon toastie was cold and stale by the time it arrived at my door So they changed our rooms to the first floor "deluxe" rooms as they are quieter. These rooms were indeed quieter and cleaner which was nice except for the fact that the entire floor and rooms smell like sewerage. Overall I wouldn't stay here again and am very disappointed and deeply regret having spent our time and money here. TLDR: Would not stay here again
10.0 ExcellentAnonymous, Feb 2024
No parking. Yet you get everything you need from the hotel to how convenient the hotel location is. Near the MRT, Near the convenience store, near the night small market, etc. Very accessible. And staff are really nice. They also have free coffee in the lobby near the concierge. It's free. I will definitely stay here again.
8.0 ExcellentAnonymous, Jan 2024
Ok
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