10.0 ExcellentAnonymous, May 2024
Everything need all provided in the room, bathroom is clean, and free water provided. The location is pretty good, next to the Mamamia and Lion King theaters, also 5 min walking to Covent Garden. lovely place!
9.0 ExcellentLisa, May 2024
LikedFrom the moment I entered the hotel, the concierge staff were amazing. They escorted me up to reception who were excellent. Anna and Shruti immediately made me feel welcome, realising I work locally and visit each week, they immediately asked why I hadn't visited before and then made sure it was an amazing stay and upgraded me to a suite! This hotel also has that WOW factor. I'm going back next week!
DislikedOn my very last night I had some plumbing issues in my room with knocking pipes which meant I had no sleep. The hotel manager Javier was kind enough to arrange a late check out and I was allowed to stay in my room until I left for my train home. A great example of professional handling of an unfortunate and random problem with the room, fantastic customer service!
9.0 ExcellentJohn, May 2024
LikedEverything!
DislikedNothing!
10.0 ExcellentKailani, Apr 2024
LikedIt was beautiful and modern. Very welcoming
DislikedNothing
10.0 ExcellentAngeline, Apr 2024
LikedStaff, as always, are amazing, fab location and car park.
DislikedCan't think of anything.
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