The Knickerbocker Hotel

DislikedDeposit is a 150 dollars per night. Staff are rude.

LikedThe location and the size of the room

DislikedElevator service was not good. Too small and not enough of them. The windows not opening and the bathroom not having a shade to block out the bright light in the morning.

LikedThe location of the hotel can not be better. Practically on Time Square. The room was ok. The bad is comfortable. we loved the roof bar, unfortunately the weather didn't help. The staff was helping and friendly.

DislikedOur room was in the third floor, so the terrible noise of the busy streets was audible in the room. The window of our room was so little. Actually we expected some view in a hotel so close to Time Square. We didn't see almost anything, not even the house in front of our room, The room had minibar, but empty, there was not even a coffee machine. The elevators were slow, so we had to wait for the elevators a lot. The wallet was extremely expensive, and the normal time to get your car was over an hour.

LikedThe Knickerbocker Hotel is in an excellent location, on Times Square. I was a bit concerned that this might be a bit noisy but it was very quiet in the room. The bed was comfortable and the en suite was large. The staff were mostly efficient and friendly.

DislikedUnfortunately the computer system went down on the day we arrived. This meant that we had no key card to enter our room so had to wait until a member of staff was available to take us to our room. Since this issue wasn't fixed for the duration of our stay (3 nights) it became a real pain. Obviously it became more and more frustrating as more guests arrived so that by our last day there were long queues at reception every time we needed to access our room. We splashed out on a 5 star hotel and it certainly didn't feel like 5 star service. A couple of other issues left us disappointed. When we arrived in our room, there was rubbish in the bin. The hairdryer was completely ineffective. The shower leaked at the wall and the water then ran out into the main part of the bathroom. All these issues could probably have been sorted quite easily but the phone in our room wasn't working to contact Reception and we really didn't have the patience to queue yet again in the lobby. I was so excited to stay in this iconic hotel but was sadly disappointed with the overall experience.