6.0 GoodAnonymous, Apr 2024
Fully renovated older “grand hotel-ish” style in a great location for midtown / Central Park with clean rooms, as-described average amenities, but currently they are renovating elevators and after waiting ten minutes, either walked down (10 stories) or took an expectedly used and dinge-coated service elevator…not great. Service was average and friendly. Room was smaller than advertised.So…if you can get a great deal and want access to Times Square and the Park, etc., go for it. But also: calling them right now b/c I pre-paid and still have a $100 hold plus incidental charges of $50 that I didn’t buy. Honest here and hope it helps.
10.0 ExcellentPolly, Apr 2024
LikedAll staff were amazing. Kind and helpful - and fun!
DislikedElevators - not enough working elevators for the number of people using them.
3.0 MediocreVerified Hotel Guest, Apr 2024
LikedLocation is fantastic
DislikedElevator situation is absurd, but the worst is being charged an additional $500 for nothing. The room was fine, clean enough. The ice bucket didn't have a bag to line it, no cups to use left. Phone didn't seem to work properly. Not the best experience
5.0 OkayVerified Hotel Guest, Apr 2024
LikedLocation
DislikedThe hotel has one elevator working for floors 1-21. Instead of reprogramming express elevators to go to those floors ( express elevators had access), the hotel just let people squeeze into tiny elevators and allowed for long lines to form for the elevator
3.0 MediocreVerified Hotel Guest, Apr 2024
LikedThe location was great.
DislikedOne of the elevators wasn't working, the room smelled bad and the phone in the room didn't work.
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