10.0 ExcellentFatma, Jan 2024
LikedThe ambiance
DislikedN/A
10.0 ExcellentMcclendon, Nov 2023
LikedSt. Regis is extremely well maintained. The room was simply beautiful. Excellent quality renovations & very comfortable. My husband & I slept very well. The mattress was extremely comfortable
DislikedN/A
6.0 GoodKirang, Oct 2023
LikedThe butler service is great. Very kind
DislikedMy husband and I have been regulars at this hotel since it was called the trump hotel and we always had an amazing experience with staff, services and the amenities. This time the front receptionist wasn’t as kind, welcoming and I think they’ve stopped going above and beyond for their guests. Also, the shower had some hair in it, but I understand you can miss it by accident, but it was rather unpleasant. Usually the staff knows if I’m about to check in, there would be Diet Coke, some chocolates and a note from the general manager welcoming us, and I’m not going to lie, that was such a great personal touch, it’s what made us always come back. This time, there wasn’t anything, and I felt as though my loyalty wasn’t appreciated.
7.0 GoodVerified Hotel Guest, Aug 2023
LikedLocation Cleanliness
DislikedProficiency of staff, told me they were authorizing $--- but charged $---. Ability to manage lights in the room, they had a few settings available but no options to keep partial lighting on.
8.0 ExcellentMohammad, Jan 2023
LikedPrime location, nice bar and restaurant
DislikedI felt rushed during checkout. I went to go get my car parked in a garage down the street and pulled up to the hotel to check out, then the valet staff member starting interrogating me about who I was and why I'm parking at the hotel front entrance.