10.0 ExcellentMete, Mar 2024
LikedHaving called Zürich for 5 years, our stay at Neues Schloss was nothing less than exceptional.. Looking forward to go back!
7.0 GoodLucinda, Mar 2024
LikedThe location was great - easy to get to from the airport and in a quiet and safe area. The staff could not have been more nice and accommodating and the bed was very comfortable.
DislikedThe rooms were tired looking - marks on the walls and on the carpet. The rooms were also relatively small for the price and the amenities in the room were not what I would expect from a 5 star hotel (ie only shower cap and couple of cotton buds)
6.0 GoodScott, Mar 2024
LikedBig room. Nicely detailed
DislikedStaff unprofessional. Didnt get room requested.
3.0 MediocreJosé, Jan 2024
LikedLocation is really good
DislikedHaving been into many 5 stars hotels before, I could easily say taht this hotel does not deserve being noted 5 stars for many reasons: First, the heater was not working in the room. The breakfast was a huge disappointment as it did not include many items, very poor option, and the omelette was out of breakfast package. Overall, the service and the hotel were both average.
8.0 ExcellentAnonymous, Nov 2019
I like the room. It was very clean but the bathroom was so small even for asian like me. The breakfast was ok. The staff were very friendly.
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