Hilton San Francisco Union Square

LikedLocation and view

LikedAbsolutely loved the location, and the amazing view. The staff was really nice. I went for a room with balcony looking out at the city skyline. And they totally delivered: such an amazing view of the San Francisco Skyline, - looking eastwards so the sunrise would be seen when waking up every morning. This was really what I was looking for, and it was beyond my expectations. Absolutely adored my stay.

DislikedOn overall: it really was a fantastic stay, so please see these tips of advice as very minor things. I do would like recommend the following. First: The breakfast when delivered at the room. This was all jumbled toghether in one bag. And not even a plate (plastic or paper) was added. So I had to eat from the box where everything was just jumbled in together. Personally I think it would be a nicer presentation (also from the perspective and experience of the guest) to seperate the different breakfast-ingredients (potatoes, sausages, eggs etc) in different boxes, and add plates - giving it a more civilized feel. Secondly: even though the balcony was really awesome, they had two old metallic chairs that were really dirty, so I had to clean them first - and put a towel over it, not to get my own clothes dirty. Third: there was a nice i-pad like thing showing some information about the hotel and facilities. But it was difficult to handle: it showed there were several venues to have dinner, but was not clear on what floor to find them, or where to find the menu, and what the opening/closing times were (where is the breakfast location?). Also I had to unplug it- and shut it down, as every night it would update software and filled the room with an eery blue light. Again, my stay was awesome, and these suggestions are very minor - but I think they might upgrade the feel of the stay a lot- with some very minor changes.

LikedThe staff were amazingly great

DislikedVery small room dripping shower uncomfortable chairs