7.0 GoodTinkara, May 2024
LikedGreat location, right across from the central train station.
DislikedUnfriendly staff who cannot deal with guests. I didn't even get a reply to my email when I sent it to reservations. They were also rude to one couple in front of me who were having some issues.
6.0 GoodMonika, May 2024
LikedThe beds were soft like cotton candy and the sleep was brilliant
6.0 GoodGerard, May 2024
LikedExcellent location opposite Brussels Central; apples every day at the reception area; fridge is totally empty for guests to use which is a great idea- if you need food, they provide vending machines in their lobby.
DislikedRange of coffee and tea was not as good as a 4 Star (Park Royal Victoria) in Amsterdam. Corner room is big but the use of space is not so good and thus the room ended up looking smaller than it really is. The room was a bit dark even with all the lights on - unless you keep the curtains opened. One lamp could only be switched on and off by plugging the cord into or out of the socket, which was a bit ridiculous for a 4-Star hotel.
8.0 ExcellentTheo, May 2024
LikedBreakfast was OK. Room was OK, but we expected more from a property that was recently upgraded. Room has a rundown feeling. Location is excellent for visiting all the main attractions. Train station is close by across the plain.
DislikedWhen we arrived late on Sunday afternoon, there were protests going on and the plain in front of the hotel was strewn with rubbish No effort was made by the hotel to clean it up so that guests could get through.
4.0 OkayZainab, May 2024
LikedProximity to main attractions
DislikedProbably my worst hotel stay ever. Reasons below: 1. There was no running water in the bathrooms which the staff knew about but I was not informed at the point of check in. After a long journey I did not even have water to wash my hands which was very inconvenient. The water came back after about 6 hours 2. No complimentary bottled water in the room, I had to request for it 3. No bedroom slippers, I also had to request for this of which I was told there were no housekeeping staff that could bring it to my room I had to go down and collect it myself 4. Limited options for breakfast 5. Hotel is a bit old
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