Hotel Grand

LikedThe hotel was ideally located in the main square in Cesky Krumlov. The staff were very pleasant and there were plenty of cafes and restaurants nearby. Our room was on the third floor which was the top floor and there were quite a number of stairs to walk up as there were no lifts. Although we could manage these stairs, some people might find them more difficult and if you feel this might be a problem, it might be advisable to see if you can arrange a room on a lower floor. The staff did however offer to carry any luggage up to the rooms.

DislikedThe bathrooms had a bath with a shower attached to the bath taps. The side of the bath was rather high and the roof over it sloped so made it difficult to get in for us being 'seniors' When we booked the rooms we were told we had each been upgraded to a deluxe room, but the comparison between the room we had and that of our friends was notably different. They had a large airy room with patio doors onto a balcony whereas we had a room which had sloping ceilings, only 1 small window and appeared quite dark. We are both quite small, but both still managed to bump our heads once. We didn't complain, as we hadn't paid for a deluxe room and were only staying one night, but it might be worth noting if booking a deluxe room.

LikedCentrally located, the staff very friendly and the room was spacious and comfortable

DislikedThere was no elevator so we had to carry our luggage up the two floors and there was some smell from the kitchen downstairs in the room in the evening. Another matter, which affects all hotels in Krumlov, is that there is some distance to the parking location but the hotel drove us back with our luggage when we asked them.

LikedThe location is perfect. At the old town square. Close to the Castle. Czesky Krumlov is an UNESCO world heritage place and you can not drive in it. After the booking we had received a message from the hotel with very detailed instructions how to proceed with the parking. I did not read it and found another parking place. Even we did not follow the instructions, the young lady at the reception was extremely polite and advised us how to find a solution: going in the tourist office, get a day ticket which is valid for all parking in the town. Thank you very much! The hotel is in charming old building, with thick walls, narrow round stairs... but extremely clean. Our room was at the third floor, very spacious, clean, comfortable king size bed, down duvets. Breakfast was very good. Big variety of products. In our case the ratio Value / Money was more then excellent!

DislikedThe only think that I did not like is the fact that in the restaurant they do not accept card payments, even the hotel itself does it. The reception has POS terminal, where we paid for our stay. I was very surprised when I received the bill and it had been written: "We accept cash only payments". It was in CZK and in EUR and of course the amount in EUR was at a very low exchange rate. For example we paid 109 EUR for 2400 CZK, while with the card we should have paid 95.41 EUR. This is the cost of one meal in another restaurant in Czesky Krumlov. It is not about the money, as the Restaurant in Hotel Grand is top: taste & presentation (congratulation to the Chef, who even came to ask us personally), service, live music and at the end, you feel scammed. I do not see the problem to get a POS terminal also for the restaurant or even to use the one from the reception. Honestly, I thought that these tricks for tourists so popular in Czech long time ago are over. It seems not. And definitely I was not expected to see them in such a class place .....

LikedCentral location close to the main attractions

LikedGood service e.g. on departure I was driven to the train station to save me a taxi fare.Excellent room - spacious and very clean.

DislikedAlthough the breakfast was generous and varied the buffet area was quite cramped.