Washington Hilton

LikedThe front desk staff was rockstar!! Absolutely amazing people on every shift. The manager of the restaurant was the hero, really. Made everyone feel welcomed and was pleasant. Hotel location is 11/10. Event spaces nice.

DislikedThe hotel is old. Rooms don't even have USBs to plug phones. Rooms look like surfaced cleaned for so many years. Stains on carpets and walls.. Housekeeping and the "Press Zero" people lacked much needed customer service skills. Elevators could use sanitizing... Lobby and breakfast restaurant furniture was soiled and old.

LikedIt’s clean. Staff super friendly and helpful.

DislikedToo expensive

LikedI visited for a conference, the waiting and cleaning staff were superb! hard working and friendly. The location is amazing and there is a nice atmosphere in the hotel lobby/bars. The rooms are very clean. The bars and restaurants are nice and you can get food until late. The facilities are nice and the rooms are well equipped.

DislikedThe rooms are noisy, with thin walls and old air conditioning units there is a lot of noise in the room, I could hear my neighbours conversations through the walls. I mentioned the noise to staff 3 times to be told 'I'll get someone to check it out' but this never happened. If you are a light sleeper you will struggle to sleep here. Eating and drinking in the hotel is expensive - although that is to be expected for the location. My room was looking tired with the wallpaper peeling off in places.

LikedFront desk staff

DislikedCouple of things 1. The dresser drawer top was extremely dusty and dirty. I wiped it off and fill of dirt came off. 2 I went to the dinning room asked for a wine/water glass and the staff member gave horrible dirty glass. I had to clean it in my room.

LikedThe property was in a great location. Wasn’t far from the capitol and Capital One Arena.

DislikedThe bathroom wasn’t clean. The shower was complicated. Not enough security in the garage (heard someone screaming and banging on a car). No microwave or refrigerator. Could hear the people in the next room talking through the wall.