Viceroy Chicago

LikedThe staff were very welcoming at the door.

DislikedThe property looks old. Rooms and interior need renovation. The bathroom was dirty and bedsheets had stains on them. Don’t pay the incidentals charge on your debit card as you’ll never get it back. Make sure you only pay cash for this!! I’m still trying to get over $500 back from the hotel and it’s been over a month now.

LikedThe staff was excellent. Very friendly and helpful. The lobby is nicely decorated and inviting. The location is fantastic. We did do a lot of walking, the best way to see the city.

DislikedI had mentioned in a pre-arrival message that we were there to celebrate my daughter's 30th birthday and they said they would have something special for her to help celebrate, there was nothing. But I don't know who missed passing the message to the right hands.

LikedThe room was nice.

DislikedI had a horrible view of the alley and dumpsters

LikedLocation was good for the things we planned to do. Loved the taco place a few doors down - perfect late night snack.

DislikedIt was incredibly expensive compared to similar hotels; we booked late and certainly paid the price. Parking price and parking options were worse than what we’ve encountered on past trips to the city.

LikedThe service and the people were absolutely amazing , I can say say without a doubt that was the best customer service we have ever received !!!!!!! But I would like to point out 3 people that just blew my mind and they went above and beyond unfortunate I don’t remember their names . I was a beautiful african American lady at the service desk and two Hispanic gentlemen , one that helped us with the suitcases and the other with our vehicle . I am German and American service has always been a bit superficial to me but these three people were so sincere in their service and friendliness it was just absolutely amazing . Please extend my deepest gratitude and thank u for being a part in our vacation .

DislikedNothing