The Meritage Resort and Spa

LikedMany different things to to inside the property, and the vineyard is the best of them. Receiving prosseco at check in and having a bottle of wine inside the room were great suprises.

DislikedThe price of the stay

LikedProperty is vast and laid out in different buildings. We stayed in grand reserve building 8, it was well overall. The valet person was extremely helpful.

DislikedThe ground floor corridor was smelly of stale food that was probably kept outside for hours. We were thankfully on the second floor. That tells that there is less attention given to clearing the food from the rooms after it has been served. About the room, we stayed in a 2 queen room. The size was okay. Beds were so soft that it may have some people not sleep comfortably (at least we couldn’t). The hospitality is fine here. Upon checkout, we weren’t asked “how was our stay”, typically we expect this from a 4 star hotel. I had interaction with 2 people. Even a 3 star hotel reception asks that basic question.

LikedReally great. We were upgraded to the property opposite us (can’t remember its name but it turns out it wasn’t as works were being done and we didn’t get the vineyard views. ) but rooms were switched on the next day with ease. The vineyard walk was small But lovely.

DislikedSome staff were not very friendly. You have to pay extra to use the spa which is not the case in the UK but it may have been on the site and I didn’t see it. Pool was great but no service / bar. Maybe too early in season.

Likeddinner was good at the restaurant

DislikedI was charged twice or the room once from booking.com and once from the hotel. Its the hotels fault and I have called three times with no call back. The manager is in a meeting or not at work yet. It also takes 30 minutes to get through to the hotel. In addition they are still under construction we were woken up at 730am during our stay with hammering

LikedWe’ve stayed here before. The renovations were not complete as advertised online and there were 2 large conferences making getting food and drinks a little difficult.