Taj Lands End

LikedNothing. Highly overpriced for a very old location

DislikedWorst customer service, overpriced , worst food. Overall very bad experience Better hotels available

LikedThe breakfast spread was good.

DislikedI recently stayed at Taj Lands' End, and I regret to say that my experience fell far short of the high standards I associate with the Taj brand. Allow me to elaborate on the disappointments: Negatives: Dining Incident: During my visit to the Taj Lounge, I discovered a hair strand in my food. This is simply unacceptable for a luxury establishment like Taj Lands' End. Hygiene and attention to detail should be non-negotiable. While I appreciate the gesture of offering a complimentary champagne to compensate for the inconvenience, the presence of a hair strand should not have occurred in the first place. Room Comfort: The room assigned to me lacked the spaciousness I expected. It felt more like a budget hotel room than a premium offering. The furnishings were tired, and the overall ambiance was underwhelming. To add to the disappointment, we found a band-aid tucked between the pillows and cushions on the bed. Service Inconsistencies: While some staff members were courteous and efficient, others seemed disinterested or overwhelmed. The lack of consistency in service quality was evident throughout my stay. In summary, my experience at Taj Lands' End was a disappointment. As a loyal Taj customer, I expected excellence, but unfortunately, this visit did not live up to that reputation. I sincerely hope that the management takes these feedback points seriously and works toward improving the overall guest experience.

LikedThe very helpful staff, the large room, the nice pool and the restaurants.

DislikedThe linr up before breakfast. One day we had to wait for half an hour

LikedClub room with access to lounge, good food & polite staff

LikedView from all the rooms