Sun Palace Couples Only
4 stars
9.0
Excellent
(160)
4 stars
--
9.0(160)

Sun Palace Couples Only

4 stars
Blvd Kukulcan Km 20 Hotel Zone, 77500 Cancún, Quintana Roo
9.0
Excellent
160 reviews
--

Available rates

Mon 5/6
Tue 5/7

Amenities

  • Private beach
  • Adults only
  • Outdoor pool
  • Infinity pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.

The neighborhood - Hotel Zone

Blvd Kukulcan Km 20 Hotel Zone, 77500 Cancún, Quintana Roo

Reviews

9.0
Excellent
Based on 160 verified guest reviews
7.5Solo travelers
9.0Couples
9.3Families
9.3Groups of friends
R

10.0 ExcellentRusty, Apr 2024

LikedVery friendly staff, ocean view was excellent and the glass balcony always clean no pigeons (birds poop) very easy to get to Italian restaurant wonderful plenty of beach towels no limit and always available we had a full bar set up in the room big bottles not small shot bottles and a ice machine on each floor I can truly say this is the finest 5 star I have stayed in and loved the wonderful beach chairs with cousins even at the pool 😎 headed back in November

J

8.0 ExcellentJoseph, Apr 2024

LikedThe resort is beautiful and very close to the airport. The views of the water were breathtaking. The staff were incredible and very friendly. I would definitely come back.

DislikedThere’s quite a bit of upselling going on. When we first got to the resort, we were so tired from traveling, all we wanted to do was go up to our room. we were asked a few times if we wanted to either upgrade our room or take a tour of a promotional new hotel. We were not interested in either yet, we were asked a few more times over the next couple days if we wanted to act on the promotion. We politely declined.

A

9.0 ExcellentAnna, Apr 2024

LikedVery comfortable stay. The personnel was very kind and helpful. The room was spacious and the bed comfortable. The food and entertainment options were good too. Generally positive experience.

U

10.0 ExcellentUmut, Apr 2024

LikedThe food and the amenities were great. Both the rooms and the hotel itself were very clean and organized. Staff was very helpful as well. It was also a big plus that it was an adults-only hotel so it was very calm. The highlight was the room, the hot tub was amazing.

DislikedSometimes communicating in English with staff was challenging mostly with the staff that were working by the poolside or beach and food orders to the beach and pool could be delayed. But overall very minor details.

A

7.0 GoodAnonymous, Mar 2024

LikedRoom size, amenities and sound insulation Breakfast quality and variety Hotel location, facilities and staff

DislikedView - although we payed extra for a superior room with sea view, the room we received had only a partial sea view. Food - apart from the breakfast, the restaurants served less than mediocre food for lunch and dinner Beach - unfortunately, the beach has a significant amount of algae that accumulates throughout the day and the frequency with which it is removed by staff is entirely insufficient especially considering the simple and brief nature of this activity

1 out of 5

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