Shinjuku Granbell Hotel

LikedVery comfortable bed, wonderful bathroom, superb daily housekeeping and wonderful location. Room was very quiet despite us being on the 2nd floor. Staff were wonderful, very accommodating and always addressed our concerns immediately. Good internet throughout the hotel. Having access to washing/drying machine was very helpful. Great coffee bar downstairs in the lobby and a wonderful roof top bar.

DislikedInitial room was very small, needed to upgrade to a larger room (additional cost of course). Both rooms were a bit dated, walls were scratched up a bit, stand-up lamp and a swinging chair in room were not needed-took up valuable space. There was not enough storage space, my wife and I had to practically live out of our suitcases. Had some issues with the air conditioning which was resolved by maintenance staff..