Sercotel Amister Art Hotel

LikedComfortable hotel and room with a buffet breakfast and a small gym. Nice lobby with separate space for reading, relaxing. Cold fruit infused water every day in lobby. Walking distance to Renfe train station.

DislikedTo enter/exit lobby there are stairs which is surprising for a hotel where people have heavy suitcases. The gym needs better quality weights.

LikedThe hotel was nice and comfy. The staff were friendly and helpful. The location is good

LikedConvenient location - very little in the direct vicinity, but an easy and safe walk to the Metro system, restaurants and shops. Clean, quiet and comfortable

DislikedIt had the feeling of a higher end budget hotel. Small room (especially for the price), basic breakfast and minimal staffing. Aircon didn't work as the temperature seemed to be controlled centrally. For an "Art Hotel" the art was lacking!

LikedIt had an incredible location, staff was super friendly, very helpful, the design is very minimalist so even though it is not the most stylish place it looked good. The coffee is free during breakfast even if you don’t have the breakfast included. It is quiet in the room, we also didn’t hear any neighbors .

DislikedThe room was a bit worn with plug outlets dropping out when you plug something in and towels being torn around the edges. Also we had a confusing encounter with housekeeping- she or he left her phone on our charger in our room after we left in the morning and we found it when we came back during the day. It was fine, but it is kind of an invasion of privacy.

LikedGood sized room

DislikedSwimming pool advertised but unusable. Safe in room reported not working, wasn’t repaired during our stay. Waiter said to have 6 people sit together for breakfast was ‘impossible’