Secrets The Vine Cancun Adults Only

LikedThis hotel is amazing if you’re looking for a luxurious, relaxing, and romantic experience. The facilities are gorgeous and spacious, the design and decoration reminds you that you’re in a luxurious hotel in every corner. The staff is super friendly, they upgraded our room to a junior suite without extra cost, we even had a butler assigned which you can reach on WhatsApp for anything you need. We asked for an early check in due to our flight arrival and they managed have the room the moment we finished the check in. Also on the checkout day they still let you use the facilities (including restaurants) up until 5 PM. They have like 5 or 6 restaurants, each one with different themes, and every dish was in a gourmet style with high attention to detail. The beach was also great but I assume that’s the case for most of the hotels located in the Hotel zone of Cancun. It was a great experience overall, would definitely consider going back if we decide to visit Cancun again. Special shout out to Gustavo from Olio, and Aleman our butler.

DislikedIf you’re looking for party this is not the right place, they do have a dance floor with a DJ every night but it mostly plays outdated music, and most of the people are elder. But in our case we just wanted to relax so it was perfect. The only “annoying” moment was when they try to sell you their Hyatt membership, which don’t get me wrong is a great deal if you’re planning on traveling a lot in the future, but it took us like 2 hours. As a reward they give you 200 USD coupons which you can use to pay for anything “extra” in the hotel, even in their souvenir store.

LikedLoved the room it was very spacious and beautiful food was ok wish there was more food options available. Loved the location not too far from airport.

DislikedNot enough outlets in the room and none are near the bed, our iPad that controls room service was always dead even though it was on the charger, the bathrooms in the room smelled very spoiled and old.

LikedThe amenities, pools, and staff as well as the rooms

DislikedThe food

Disliked2x misleading advertising. 1) When booking ocean view room through booking.com, a very different view was shown compared to the one from the room we were given. 2) promised credit of $200 is absolutely unusable as it is only a small deduction for overpriced spa services and wines. When making the booking (on booking.com) conditions for the credit were not explained.

LikedThis is definitely a 5 start hotel, staff treat great, the place looks new, food was amazing, over all excelent experience

DislikedNo