The Royal Sonesta Chicago Downtown

LikedThe location was great. Most of the staff was nice. Rooms were clean.

DislikedWe valet parked our car with the hotel and when we received our vehicle back, a nice pair of prescription Oakley sunglasses were taken. The only people who had access to my vehicle were the valet drivers.

LikedIt's the perfect location, right on the river front! Our room was on the 34th floor facing the river and offered amazing views, especially since this was our first time in Chicago it made a great impression. The girl at the reception when we checked in was great, super friendly, and very welcoming! The room and the hotel met our expectations and didn't disappoint. Clean, great decor, comfortable beds, and fluffy towels. Daily housekeeping was greatly appreciated as there is nothing better than coming to a clean and made-up room after a day of exploring. The coffee machine and daily coffee supply refills were welcomed by the coffee drinker in the family. Also, we loved the gym, which is a full-size gym and face towels, and the cold refill water station at the gym was great! We had a great stay, I highly recommend and will stay there again.

DislikedNothing we didn't like. Only as a suggestion that the coffee station may include a couple of bags of tea as the tea drinker in the family missed out on having a hot cuppa in the morning.

LikedThe staff were extremely helpful and sweet. The room was very nice and big. Nice location.

DislikedIt was very clean like it should’ve been. There were hair strands I found in the shower from past guests that grossed me out. The fridge has drinks from past guests as well.

LikedThe view although did ask for river view and got city view instead

DislikedEverything was good

LikedThe view from the Hotel room and how close it is to the Mag Mile, the Lakefront and public transportation. The Staff is very friendly. Hoyt's serves the best Cosmos. We will returning next year for our yearly Sisters Vacation.