8.4 ExcellentAnonymous, May 2024
The hotel is a little hard to find for me due to construction area and the Google map is confusing. It's not far from Royal Thai Embassy and Wheellock shopping mall. The hotel is close with Clay Connect shopping mall and you can enter the hotel this way as well. The location is convenient for shopping on Orchard road as a lots of shopping mall and brand name but a little bit far from the MRT Orchard, around 10 - 15 mins for walking. It's inconvenient for my parents. (MRT Orchard, Exit 11 and 12 is nearest.) The rest is good service and clean , there is enough space for opening two big luggage without being cramped.
5.2 OkayAnonymous, May 2024
My recent stay at Orchard hotel left much to be desired. While the breakfast offered was adequate, the bacon was disappointingly dry and unappetizing. The staff's attitude lacked hospitality, leaving a sour taste in my mouth from the moment I arrived. Furthermore, the gym facilities were subpar, with limited space and a lack of equipment. Ordering food to the room proved to be a test of patience, as the service was incredibly slow. To make matters worse, room service was anything but prompt. I had to endure a five-hour wait before the staff finally cleaned the room, which is unacceptable for any hotel, let alone one claiming to offer quality service. Despite the multitude of disappointments during my stay, the only saving grace was Marcus, the assistant manager. Marcus stood out with his genuine hospitality and willingness to rectify the shortcomings of the hotel. He took the time to apologize for any inconveniences experienced and went above and beyond to ensure that I received excellent service in return. His personal touch and sincere demeanor were a welcome contrast to the overall lackluster experience at the hotel. If it weren't for Marcus, my stay would have been entirely devoid of positive moments. Overall, my experience at Orchard hotel fell far short of expectations, and I would not recommend it to fellow travelers.
10.0 ExcellentAnonymous, May 2024
Location is near shopping centre.
8.4 ExcellentAnonymous, May 2024
Expensive
10.0 ExcellentAnonymous, May 2024
Amazing stay, close to the mrt can bus tTkin
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