Millennium Downtown New York

LikedLocation

DislikedNot prepared for 3 people in room. Not enough towels, glasses, water. No linen provided for pull out couch. Had to call every time.

LikedThe location is very nice, close to the metro, we had a room in a high floor with a very nice view.

DislikedThe breakfast is delivered in the room, mac-Donald's style. It doesn't worth it. After a couple of day we stopped ordering it. The hotel is a bit old and the lift are under constant maintenance. Be very careful, the hotel take a pre-authorisation on your credit card and over charge you once you left. I am trying to get a reimbursement of the 546 Dollars they over-charged me. I asked specifically at check out the invoice, and these extra fees are not shown. This is not the first time, Google Map comments are full of these issues for this hotel.

LikedExcellent location in lower manhattan - the view from the 44th floor was stunning. The cleaning staff were great and worked very hard - credit where credit is due they kept the place going.

DislikedRooms are not as advertised - they are very tired internally with dirty/ marked carpets, damaged furniture, damaged walls and TV’s that do not work. The bathroom shower mixer kicked out black debris into the bath when one was run so needless to say, we only showered. Although there are three passenger lifts only two were working and on the second to last day, another one broke down - the hotel claimed it was due to maintenance however it was clearly not working due to an issue with it. We were forced to use a freight elevator as the queues were ridiculous. We were charged for additional items on top of the upgrades we agreed to and we were told conflicting information about check outs and back storage. Not overly impressed.

LikedWhat breakfast?

DislikedSparse

LikedLocation

DislikedBehavior of staff when mistakes have been made from staff and mistakes during billing-overcharged and not resolving the issue for many days