10.0 ExcellentConrad, Mar 2024
LikedHigh standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views
DislikedWish we’d booked MGM COATAI as more things like coffee shop etc but still great!
9.6 ExcellentAnonymous, Sep 2023
Very nice hotel
10.0 ExcellentAnonymous, Jun 2023
Great stay
1.0 PoorElke, Jun 2023
DislikedMy partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.
9.0 ExcellentKa, Apr 2023
LikedGreat location, staff are helpful and polite, pleasant stay.
Dislikedcan't think of any
Search cheap hotels with HotelsCombined. Use the hotel finder to search for the cheapest hotel deal for all major destinations around the world. HotelsCombined searches hundreds of hotel booking sites to help you find hotels and book hotels that suit you best. Since HotelsCombined searches many hotel sites at once, you can find discount hotels quickly. Discover hotel discounts now and make your hotel reservation today.