5.0 OkayAmanda, Apr 2024
LikedI was excited to book at The Kimpton. The pictures online looked great. But was disappointed after arriving.
DislikedImmediately when we walked in the hotel had the worst musty smell. I thought maybe once we got to the room it would go away, but the whole hotel smelled bad. The front desk staff were unfriendly and seemed bothered that we were asking to check-in. Seriously, in the course of 2 days we had 3 people we were speaking with, one at check-in, one at check-out, and one who tagged our luggage so that we could leave them at the hotel while we explored after checkout. All of the staff were very rude. This was a Mother-Daughter trip to pick out a wedding dress and we couldn’t believe how rude the staff was. We were so nice and friendly and got not even as much as a smile back. I will never stay here again.
2.0 MediocreNatalia, Apr 2024
DislikedThe lobby smelled awful. Staff was super cold and kinda rude. Not very helpful
10.0 ExcellentEric, Feb 2024
LikedThe staff was friendly and clean. And location
DislikedRoom was not ready for check in but staff made up for it gave me room credit for breakfast next morning but could not use it due to had to leave before restaurant open. But like that they tried to do something about it.
10.0 ExcellentAnonymous, Nov 2023
The Monaco Hotel remains a fantastic accommodation choice for those looking to stay in the heart of downtown Denver.
7.0 GoodKaren, Oct 2023
LikedThe hotel is beautiful.
DislikedWe had to ask for a coffee machine, and breakfast wasn't included with our room.
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