Itc Windsor, A Luxury Collection Hotel, Bengaluru

Likedstaff , breakfast , restaurant

Dislikedroom size

LikedBuffet breakfast was very enjoyable a wide selection of food and good service.

DislikedI went there as a nostalgia trip, and while it was a good trip it was somewhat diminished by the hotel's appearance and how dirty it has become! I put it down to; it must be new management, and the place is going backwards! The exterior of the hotel doesn't match its advertising; "Elegance from imposing white exterior" Let me tell you it's not so elegant looking at the moment. The whole exterior requires a power wash. The entire exterior of the once elegant white building is very filthy, the awnings look like they come from a demolition site. Trying to look out my window (I can hardly see) over the pool, the window is filthy, and the whole exterior and the balconies below are filthy. What is the place coming to? It's like the hotel is preparing to go into receivership. Is it? On day 2, I was sent a request for feedback, I told them about how dirty the hotel and my widow was. No response, and no window cleaning. I daresay this will be the same and not read or acted upon...

LikedAttention to our critical need. We were attended to by a fantastic front desk staff - Amit! He was patient, courteous, efficient and managed to offer us two adjoining rooms (a necessity for us because two travelers were disabled senior citizens) with a fantastic common balcony. This shared space allowed many memorable conversations to flow. Other aspects - The hotel has a ramp at the entrance, so it is wheelchair accessible. The Pavilion restaurant is great - ample natural light. The global cuisine served at the Pavilion restaurant is quite flavorful. Appreciated the engaging, brief conversations I had about travel with Lakrani, a smart staff member. The staff at the hotel are attentive, efficient, courteous without being obsequious.

DislikedThe desserts served at Fabelle were average and the menu of the South Indian hotel - Dakshin - was surprisingly devoid of basic South Indian meal staples - Dosa, Idli, Wada, etc. I was asked twice about my intention to visit, at the hotel entrance when I was on my motorbike, but the same question was not posed to those who arrived in four wheelers. It felt a little classist but could be incidental. In any case, common standards must prevail.