Now Emerald Cancun

LikedDelicious breakfast, comfortable room, friendly staff and nice sea view.

DislikedWifi didn’t worked all time, dirty elevators and walls, a lot of restaurants were closed, I think it’s because the hotel is closing.

LikedOnly the location is good at that facility.

DislikedThe room is awfully dirty and dated. Linens are stained. Food is sub/par. Long Wait and Food Service, expect a 2 hours wait at restaurants. The quality of drinks is very poor. Miscommunication between staff, so one bartender will tell you "only one drink in person" and the second will give you two and say "only two drinks per person". Worst experience ever will never recommend any of my friends or family members to go there.

LikedNothing, the hotel was very racist and was not welcoming to non Hispanic speaking people.

DislikedTo continue.. a roach was founded in my friend room, the staff barely understood English or cared to help, the doorman in the front was very rude and told us we weren’t allowed on the beach after hours & that we couldn’t have guest, on top of trying to make us stay on the resort by telling the taxi drivers to leave when we wanted to go to the downtown clubs.

LikedBeach front and nice views. Cocktails, fruits on breakfast.

DislikedRooms require renovation, air conditioning is either not working (e.g in some restaurants or rooms) or is noisy. Service in the restaurant is very slow- e.g. it took 1.5 hour to bring a salat in Japan (Asia) restaurant. Plenty of employees, but it is a challenge to find a beach towel or someone who can provide it.

LikedFood was yummy and consistent. Staff extremely attentive! Property very clean, spacious and inviting.

Dislikednot enough coconuts on the property lol