8.4 ExcellentAnonymous, Apr 2024
Everything is good for this place. The hotel staff can help us with good response. Too many customers, some problems with the limited amount of the elevator.
6.0 GoodAnonymous, Apr 2024
Place is 10min walk to Times Square. Accessible to food stores and subway stations.
8.0 ExcellentJessica, Apr 2024
LikedWe love the front desk staff! Bed was comfortable.
DislikedShower easily flooded. Hot inside and thermostat didn’t work and had to open window
1.0 PoorIlan, Apr 2024
LikedBad hotel, small and uncomfortable rooms
DislikedBad service, failed management, there is a bar on the roof, that's why there are 100 people in the lobby, a complete mess, shame and dishonor
6.0 GoodSenadhipathy, Apr 2024
LikedGood location, and early check-in. Very friendly Concierge ( two gentlemen) always ready to help.
DislikedWe were 4 people 2 adults and 2 older children. Towels were left only for 2-3 and had to keep asking. Also, cups, teabags and milk/whitener were left only for 1-2 people and none on one day. The issue is when we requested at the reception to make sure that these are left for 4 people, despite repeat requests it was not taken onboard. One of my lost luggage was delivered by the airline at 5.00 am and the receptionist did not make any attempts to let me know that it was delivered. The level of service was not in keeping with the hotel chain experience I had in the past.
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