Hotel Raffaello

LikedSize of room and decorative Clean and tidy

DislikedRoom service, city tax was too much

LikedRoom was excellent, location is perfect, 2 minutes walk from tram station that takes you to the city center. Staff was friendly, definitely would come back.

DislikedParking could be a problem if you plan to use car everyday, as it is not certain that parking on site would be available, but there is parking 4 minutes walk from the hotel that could be used to park your car overnight, and in the morning, when some spot opens up, you just move your car to the hotel parking.

LikedStaff was great. Hotel is situated close by tramway station which results easy to go to city center. It was very convenient to have parking in hotel. It was clean

DislikedTV was not working (not a big deal). Air conditioning was not working for cooling ; at reception desk, I was told the city doesn’t allow it before June 1st. As a result, it was hot in the room and not easy to sleep well. From room 514, I could hear customers talking from next door room ; their TV was working properly as the sound was high

LikedLocation is accessible by public transport directly

DislikedToo costly for the facilities on offer . The reception staff were not cooperative and cold minded . Requested for a UK- EU new adapter , but could not get one and was told there were no power sockets that I could use to charge anywhere inside the room and hotel lobby though I could see the power sockets everywhere in lobby . Few other hotels offer adapter on request in urgency . Front office staff not receptive to different culture and language