Hotel Capo d'Africa - Colosseo

LikedFantastic location. Close to the Metro and many historical sites.

LikedClose distance to colosseum and clean area. Great and comfortable place with clean room and king size bed. Air conditioning is well done and quiet.

DislikedWhen the staff said that they do "baggage storage service " after check out, I trusted them to leave the two carriers and two backpacks. But I felt uncertain if I was able to retrieve the bags okay, so I took a video footage of them putting the labels on my baggage. When I asked for anything to claim for the baggage, they said "No, just go by your room number". I felt not secure but because there were 3 staff taking care of my bags, I left the hotel, saying "OK Thank you. I will go now". I came back in 4 hours and asked for my baggage, the same staff said I was given a ticket to claim the bags I left them with. And they said they wouldn't be able to find my bags. The staff who were very friendly and certain that I could get the bags back with " just the number" in the morning, now turned cold and very adamant in asking for the ticket. The main staff, a lady who kindly looked after us for the night and next morning at the concierge, became very stern and difficult. I showed her the video footage I had on my phone, which i took in case I needed it. She saw the whole clip, containing exactly what I described to her of what happened earlier verbally. By then she pretended that she believed me that I left the bags with no ticket. Then they grabbed and returned my bags within 3 seconds from behind their storage door. They knew exactely where the bags were the whole time, but didn't even offer to ask me what bags they were, to locate the bags. They just didn't want to bother, when I said I was not given the ticket. I have no idea why they did such a nonsense, when they all knew from the beginning that I left my bags without the ticket. They didnt even apolgoze for their error. I felt very upset and been lied to. What a service! It's not fun to be joked around with carriers and backpacks 2 hours before I had to fly to London.

LikedGood stay and accommodating place

LikedLocation, rooftop

DislikedProfessional and friendly staff

LikedBreakfast had a variety to choose from. The food was good and the staff were friendly. Nicola was great!

Dislikedn/a