Hotel Astoria, Sure Hotel Collection by Best Western

LikedI liked that the room was on the 7th floor over the traffic. I slept well, it was clean - this is very much appreciated.

DislikedThe room and bathroom were a little old, the blinds did not work, but this was no problem.

LikedA really appriciated the juicer at the breakfast.

DislikedN/A

LikedExcellent choice of hotel not far from the famous Meazza/San Siro stadium with metro links. There were English channels such as CNBC and Sky News. Was fully aware of the City Tax upon booking and there was a notice on the reception desk explaining it. Shops and restaurants such as Burger King are near the hotel. There was also a 24/7 outlet next door consisting solely of vending machines which I haven't seen in the UK. I can't rate services I didn't use such as the bar or breakfast but was happy with my room.

DislikedCouldn't set up the TV remote (sure the staff would have helped if asked) but figured out how to change channels with a button on the TV.

LikedThe location was great between central milano and malpensa airport

DislikedI have to bring the ratings down due to the major problem. It's not that the AC is not running in this hotel ( I learn this is a government mandate up to April 15 no hotels allowed AC or any public area) but the fact this was not communicated not the hotel website nor booking.com I called around other hotels and all had AC running. I am not sure what's the reason is behind this mandate, but it's unacceptable to pay 300 usd a night , have 30 Celsius in the room, and are not able to sleep or enjoy the stay. The hotel clerk also failed to mention at checkin, and when we found out later, there was no way to cancel the room. I would call this a scam. The hotel can not sell a room and advertise AC and not provide a cold environment in the rooms. I feel I was cheated out of my money.

LikedGood location, close to a metro stop. Clean. Friendly staff.

DislikedNo negatives. The only slight criticism was that the room was a bit too warm and no way of really cooling it as the window only opened slightly.