Pergola Hotel & Spa

LikedThe Hotel was clean, and the facilities were always cleaned and prepared each day, Indoor pool, Sauna Jacuzzi etc,. Breakfast was good with various options to choose from each day. The hotel was very accessible to the buses, and local amenities. I was able to visit quite a few places by taking a bus, which was reasonably priced. The staff were extremely friendly and helpful, nothing seemed too much. In particular, Rouselle and Eunice, but they were on duty for most of my stay, and to be fair all other staff I came into contact with were just as welcoming and helpful.

DislikedMy room was very close to the lift, which was in constant operation. This sometimes interfered with early nights or a late morning sleep-in! There were also building works behind the hotel which started quite early and continued on for most of the day.

LikedThe facilities were great, very clean. Our room was lovely, it had plenty of space and everything we needed. The staff member who checked us in was so friendly and patient with us. We had trouble with our card and he didn’t get impatient or annoyed, he was very kind. I found most of the staff very polite. I had a spa treatment there with Anita and she was amazing! I would highly recommend this hotel.

DislikedMinor but the bar staff at night could have been more proactive at coming outside to serve guests. Minor training issue

DislikedEverything was great except we got the room next to the very old lift and it was very very noisy in the room. After complaining about it they offered us another room not that close to the lift but the view from our balcony compensated the noise of the lift so we kept it. We got a bottle a wine for it which was very nice. So after all everything was good and we got used to that noise.

DislikedIn a town and too far from the airport and the sea