Stayed at this hotel for a short holiday in Melbourne. It was dirty. Carpets are dirty, lots of black dirt/stains. Curtains have dark spots all over, looks like they never washed it for a long time. What disappointed me more is the filthy bathroom! There are molds on the tiles, shower glass, and around the faucets! Really disgusting! You seriously need to improve your cleaning. Pillows are very hard, had a stiff neck after my first night in this hotel. Toiletries were provided but do not include toothpaste, toothbrush, and hotel slippers. The only good thing about this hotel is the location not exactly in the CBD, but very close to the tram and the female receptionist was very helpful and friendly. Upgrade the room and always make sure to clean it before you offer it so that the customer will feel relaxing. Not so good.