I found the staff amazing.As I was travelling on my own I found reception so helpful. Booking a day tour for me to looking up different shopping centres. The hotel is undergoing renovations but found that noise level was perfectly fine. I haven't been to a hotel that is ever perfectly silent. I was upgraded on arrival as the lights in my room weren't working, but that was due to the renovations. The rooms are so comfortable, modern and clean. I would definitely stay at this hotel again. And once all the renovations are complete I would give this hotel a 5 star for sure. I must also say that before I arrived at this hotel I did read some of the negative reviews and was a bit concerned. I emailed Le Montrose and within 24 hrs all my questions were answered, which relieved some of my anxiety. Thank you for a wonderful stay.