Upgraded to a renovated room at check-in - perhaps the bad reviews are for unrenovated rooms. The room on our second floor was quiet, with a back to the Rambla, the size was just right, and the decor was tasteful. Whether it is the lady at the front desk, the concierge or the staff at the restaurant, the waiter's service is excellent. Special recognition of Santi's service at breakfast, he is a happy, friendly and enthusiastic person, making our stay perfect. The choice of breakfast is varied and tasteful, and we highly recommend the quality of service, accommodation, location and value of this hotel.