The staff were accommodating from the get go, giving access to the chalet for an extra two days at the last minute when I changed arrangements. The food was delicious and the management made great considerations when I went overnight to the Musala mountain lodge. The chalet was very nice and cozy, clean and looked brand new. Compared to a lot of the places I have stayed, I have to say the Chalet's at Yastrebets are lovely. The gym is very well featured and the spa was perfect. Reception even opened the gym when the Spa was unattended, which was nice. The rooms were clean but not comfortable and luxury enough for the price and the categorization of the hotel. The spa was extremely good but the water in the pool was a bit cold. The restaurant has interesting kitchen but the portions are extremely small. The breakfast was good concerning quality but could be much bigger.