Family Concierge at Paradisus La Esmeralda


Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Playa del Carmen, Quintana Roo, Mexico

ExcellentBased on 142 reviews


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About Family Concierge at Paradisus La Esmeralda

This Playa del Carmen hotel is located within a 10-minute stroll of Terminal Foranea de Autobuses Station. It also offers a sauna, a Jacuzzi and an outdoor pool.

This 4-star hotel provides me...

Good to Know

To Downtown2.1 mi
Nearest airportCozumel
Distance to airport12.1 mi


Check-in time3:00 PM
Check-out time12:00 PM
Payment & CancellationPolicies vary by room type and provider.
Front desk number+52 984 877 3921

Amenities at Family Concierge at Paradisus La Esmeralda

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • ATM on-site
  • Family rooms
  • Fire extinguisher
  • Laundry facilities
  • Ironing service
  • Flat-screen TV
  • Free toiletries
  • Garden view
  • Room service
  • Smoke alarms
  • Hot tub
  • Outdoor pool
  • Kid-friendly buffet
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Laptop safe
  • Hairdryer
  • Cable or satellite TV
  • Air-conditioned
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Outdoor furniture
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Pool view
  • Private beach
  • Bathrobe
  • Private bathroom
  • Garden
  • 24hr front desk
  • Designated smoking area
  • Storage available
  • Private pool
  • Spa and wellness center
  • Non-smoking rooms available
  • Increased accessibility
  • Linens
  • Towels
  • Safety deposit box
  • Elevator
  • Minibar
  • Shampoo
  • Shower
  • Iron and ironing board
  • Shower cap
  • Slippers
  • First-aid kit
  • Snack bar
  • Socket near the bed
  • Sofa
  • Alarm clock
  • Sofa bed
  • Bathtub
  • Body soap
  • Bottle of water
  • Tea/coffee maker
  • Telephone
  • Toilet
  • Toilet paper
  • Thermometers for guests provided by property
  • Sauna
  • Clothes rack
  • Trash cans
  • Tumble dryer
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Dining area
  • Wardrobe or closet
  • Water slide


  • Game room
  • Golf
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Fitness center
  • Indoor play area
  • Kids' club
  • Public bath
  • Water park
  • Water sport facilities (on site)
  • Windsurfing
  • Massage


  • Babysitting or child care
  • Business center
  • Car rental
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Tour desk
  • Spa
  • Beauty salon
  • 24-hour security
  • Airport shuttle (surcharge)
  • Shuttle service (additional charge)

Hotels Similar to Family Concierge at Paradisus La Esmeralda

Reviews for Family Concierge at Paradisus La Esmeralda

Very goodBased on 142 verified guest reviews

Pros +
  • "Resort was super clean, staff friendly." (in 28 reviews)
  • Awesome place Great service Great food. (in 24 reviews)
  • Beautiful resort and fantastic restaurants. (in 11 reviews)
Cons -
  • "Finally, the beach outside the hotel was really bad." (in 8 reviews)
  • The beach was disappointing due to seaweed being everywhere and rotting. (in 6 reviews)
  • The seaweed smell.and the amounts on the beach. (in 2 reviews)

Where is Family Concierge at Paradisus La Esmeralda

Most Popular Landmarks

Guadalupe Church0.6 mi
Playa principal de Playa del Carmen2.0 mi
Calle Quinta Avenida2.0 mi
Aviario Xaman Ha2.6 mi
El Camaleón Mayakoba Golf Club3.3 mi
Playacar Golf Club3.3 mi

Getting Around

Playa del Carmen The Reef Coco Beach Resort0.9 mi
Playa del Carmen Grand Hyatt1.4 mi
Playa del Carmen Sandos Caracol Eco Resort1.4 mi
Playa del Carmen Calle Avenida Petempich1.5 mi
Playa del Carmen Bus Depot Playa del Carmen1.5 mi
Playa del Carmen Hilton1.6 mi

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