| From: SEAN |
| Date of Stay: October, 2008 |
| Was under construction to update hotel but was quite and clean and as always friendly service. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| The Westin Prince hotel was very comfortable,with ceiling to floor windows to let in plenty of sunlight. A small balcony allowed a beautiful view of the skyline. We overlooked the outdoor pool , which was not open yet for use. The buffet breakfast was plentiful. I liked the morning starbucks coffee in the room. The bathroom is large with bathtub and a separate shower. There is parking on site , and an easy drive into the city, taking about 15 min. All in all a very nice stay and would stay there again. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| I stayed here for business. I didn't realize how expensive it is in Toronto. Note that you will have to pay 11 a day for parking. I did read that in another review, so was prepared for it. The hotel was pretty nice, though. Pateo (internal restaurant) had decent breakfast, but I wasn't impressed with anything I ate for dinner. The wait staff at the restaurant spoke poor English so I was never certain she was taking my order properly. There was no way to know how much it cost for the pre-stocked items in the fridge, so I avoided them! The elevators were not working one day when I left my room - bad since I was on the 12th floor - so I had to walk down the stairs. The stairwell was downright frightening and claustrophobic, nasty, dirty - I know not many people use it, but it was really worrying. AND, when I got down to floor 2, the door was locked, as was the door for floor 3. What if there was an actual emergency?? Housekeeping never picked up the tip I left. I don't know why. I did like the hotel, and would stay there again. |
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| From: Teri |
| Date of Stay: September, 2008 |
| The hotel was beautiful with very friendly and courteous staff. It exceeded our expectations and we will definitely stay here again. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: February, 2008 |
| The Westin Prince Toronto is conveniently located and easy to find. Since I am not familiar with Toronto, and would be renting a car and finding my own way, this was important. Parking is close and convenient (for a small fee). Hotel staff was beyond polite and helpful. And the room and bed were comfortable. Loved the food, and service, both in the restaurant and for room service, was good. Two small faults: there is in-room direct internet connection but in my case I had trouble connecting. The hotel operator connected me to tech support, but I was put on hold and after a couple of minutes just hung up. A second call to the desk elicited a suggietion from the desk clerk that turned out not to help. (He didn't know any more than I did). Also, the first night of my stay, a warm, fluffy bathrobe was hanging in my closet for my use - very cool! But the following day after room cleaning it was gone and never reappeared! I could have asked about it but didn't bother. With those two exceptions, I have no reservations recommending this hotel, and would stay there again. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: April, 2008 |
| Even with all the provided lighting turned on the room was very very poorly lit. I think the bulbs must have been 15 watts or something. My biggest reason for saying i wont stay here again is the internet connection, it dumped me off like every 5 minutes all night long every night for two weeks. I complained to staff and to the internet provider and all that happened was i got a few nights of free internet service. With the poor quality of the service even if it were not a paid service i would have complained. |
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| From: Christine |
| Date of Stay: September, 2008 |
| Location was decent, bed was comfortable. I would not recommend the restaurant, as the food was just adequate and the service lacking. |
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| From: Mari |
| Date of Stay: November, 2007 |
| We enjoyed our stay here. Very close to most shopping malls and dinning. Room was very quite and we enjoyed our stay. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: September, 2006 |
| Working afternoon shift while on business; room service/restaurant closes at 10:30 p.m. Water shut off for scheduled maintenance but no prior notice given. |
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| From: Raymonde |
| Date of Stay: September, 2008 |
| Would stay there again - good price, great comfort, very clean. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2006 |
| I got a room with no view at all - tried to change it, but couldn't. Paid two hundred bucks for the room - to view a brick wall from my window?? They charge you ridiculously for everything: bottle of water - 6 dollars, inroom movie - 15, parking - 12. This is a rip off!! Plus outrageous canadian taxes on top of that. Stay away! |
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| From: Terri |
| Date of Stay: August, 2008 |
| We have loved staying at Westins in the past, but it was disappointing to see that it was not up to the usual standards because it was in the process of renovation. Fortunately, the friendly and attentive staff compensated for much of that. I was disappointed also, that the rugs in the rooms were old and stained in areas. If that is changed I wouldn't hesitate to go back. The rooms were spacious and the beds were very comfortable. Getting into Toronto was not inconvenient at all. |
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| From: John |
| Date of Stay: July, 2008 |
| It will probably be a four star hotel when it is finished with its construction however at this time would not recommend. |
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| From: Nina |
| Date of Stay: July, 2008 |
| Great place and I will definitely stay there again. I would go out of my way to stay there once more. |
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| From: Bob |
| Date of Stay: July, 2008 |
| Very good location in North York. Should be even better once renovation complete. Pool area needs updating. Overall, a good experience. |
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| From: Janis |
| Date of Stay: June, 2008 |
| The location of the hotel is on busy street and it is very hard to go in and out. The hotel store is trying to rip us off for the currency exchange - $1 CDN for $0.80 US. |
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| From: Gregg |
| Date of Stay: June, 2008 |
| Very nice staff, very nice room, but public areas, particularly carpet, seemed dingy and dirty. |
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| From: Nancy |
| Date of Stay: June, 2008 |
| Great location for a quiet time. My husband came with me on this business trip and we both enjoyed our stay. |
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| From: Leila |
| Date of Stay: April, 2008 |
| Very nice, clean, comfortable. Got complementary upgrade which was a nice surprise. Bed was extremely comfortable. Would have been nice if the balcony door opened more than 2 inches. Polite staff. good experience. |
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| From: AJ |
| Date of Stay: December, 2007 |
| I know it comes with the territory but to be charged for everything like internet and $11 for self parking in a surface lot is annoying. That being said the hotel interior is beautiful with very attractive, well appointed and comfortable rooms. A decent price for the hotel overall, although the lack of an indoor swimming pool decreases the value. |
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