Select Language:

Toll Free: 1800 961 0412

Home

Canada

Ottawa Hotels

Westin Hotel Ottawa

Address: 11 Colonel By Drive, Ottawa, Canada map

from $137 USD*

Overview

Map

Photos

Reviews

Attractions

See 16 Photos

User Rating

4.5

out of 5

See 97 reviews

This hotel is located right in the heart of the city. The Westin Hotel Ottawa is not only near landmarks like the Rideau Canal and the Byward Market, but provides scenic views of these locations.

This location is found at 11 Colonel By Drive in Ottawa, Canada. The Westin Hotel Ottawa is just a short ride to the airport.

There are 495 rooms for rent at the Westin Hotel Ottawa. Rooms at this hotel are luxurious and feature large windows from the floor to the ceiling. Rooms offer a personal refreshment center, luxury toiletries, coffeemakers, dual line phones (with fax machine) and TVs. Room service is available 24 hours a day.

Amenities at the Westin Hotel Ottawa include on-site dining (Daly's Restaurant), cocktails and conferencing rooms for business travelers. The conferencing rooms (16 in all) also have advance audiovisual facilities. Other features include the Reebok Gym, which has state-of-the-art equipment to use and a swimming pool that is indoors, heated and uses saltwater. There is also a spa center on-site.

Amenities:

24 Hour Reception
Air Conditioned
Banquet Facilities
Bar / Lounge
Bath / Hot Tub
Business Center
Cable / Satellite TV
Coffee / Tea Maker
Concierge
Conference Room(s)
Connecting Rooms
Currency Exchange
Disabled Access
Elevator / Lift
Fitness Room
Golf Course
Gymnasium
Hair Dryer
High-speed Internet
Laundry service
Massage / Beauty Centre
Meeting Rooms
Mini Bar
News Stand
Non-Smoking Rooms
Parking
Pets Allowed
Refrigerator
Restaurant
Room Service
Safe-Deposit Box
Sauna
Spa bath / Jacuzzi
Swimming pool
TV
Valet Parking

Check-in:

From 3:00 PM

Check-out:

Prior to 1:00 PM

Viewing 1 of 16 photos

User Reviews:

Rating out of 5

Cleanliness
Facilities
Service
Location
Pricing
Rooms

Overall rating

Based on 97 reviews

More Reviews

< Previous

Next>

Date of Stay: November, 2009

2009-11-23 11:40 AM Subject 2 complaints when booking a room with a new baby....... My initial reservation for the "Eat & Park" package in a Premium room was made on-line on Wednesday the 18th, I believe. I made a special request that a baby crib be in the room at the time of booking. A few hours later I telephoned hotel reservation and spoke to a person in the United States, in conversation with her, I told her that although the reservation was in my name, the room was going to be occupied by my son and I wanted his name on the reservation as well, because his last name and mine are not the same. She complied by adding my son's name to the reservation and confirmed that a baby crib would be in the room. Later in the afternoon (having little faith in customer services, generally), I telephoned the hotel in Ottawa directly. I think I was directed to the Front Desk. I reiterated my request for a baby crib and again asked that it be in the room when the family arrived. I was told, "shouldn't be a problem, have a nice day." (I guess this is the venacular for insincerity.) Saturday afternoon, my son and family checked into their room, settled in and called me at home remarking that the baby crib was not in the room and that there was no bathtub, rather a glorious shower stall. Two hours later I went to the hotel (I live in Ottawa). Nice room, no crib, no bathtub. My daughter-in-law told me that they called the Concierge's desk soon after they arrived and asked for the baby crib. After having waited for more than an hour, she called again, and was told that they'd bring a crib up "right away". An hour later, still no crib. I went downstairs to the Concierge's Desk myself and spoke with a very helpful and gracious young lady who assured me that she'd personally take care of having the crib in the room immediately. By the time the elevator got me up to the 18th floor, a porter was on my heels with a crib. Two things of note: one would think that when a family requests a baby crib, there will be a baby in the room. Wouldn't it make sense to have the crib in the room before the family checks-in? Secondly: again given that a baby crib was requested, wouldn't common sense dictate that one cannot bathe a baby in a (albeit glorious standup) shower stall. May I make a suggestion to your reservations desk/department that a quick scan of reservations are made when families book to ensure that all things are available on check-in and that the "facilities" accommodate the adults and infants. I will not accept "we were busy", because it was not busy at the Front Desk, the Concierge's Desk when I walked into the hotel around 4:30. It was again not busy when I went downstairs at 6:00.

Date of Stay: October, 2007

My new Husband and I had an exhausting wedding my parents surprised us with a room at the Westin. after a long limo ride we arrived and recived VERY gracious service at 9pm from the front desk clerk. He upgraded our room. We had a beautiful room with an exceptional view. As a couple who both work in the service industry(me a restaurant mgr and my husband a bar mgr) we understand the difficulties of running a customer service driven business in a largely tourist city. The standards of this hotel are high for there employees to maintain a wonderful experience for their customers. I live in this city and don't stay in hotels here,but every once and awhile my husband and I pack a bag and spend the night just to be treated well.

	Date of Stay: June, 2009
I arrived late from New York. After the sleepless night before in my noisy Manhattan hotel room, the Westin was an oasis. The room was immaculate, the view spectacular and best of off, no noise from adjoining rooms.

Date of Stay: June, 2009

Breakfast buffet was huge. It was a bit expensive, but worth it. Room had horrible view, and wallpaper/paint was outdated. The location is un-beatable. It's connected to a major downtown mall (Rideau Centre). It is walking distance to all the major downtown attractions and business/shopping districts. The room we had was a bit dated, but the hotel is under-renovation so I assume they are in the process of updating. The gym was awesome. The pool is good, but not great. The breakfast buffet in Daly's restaurant is rather expensive, but very large and worth the price. Over-all, met my expectations and then some.

	Date of Stay: November, 2008
We stayed at the Westin for 2 nights in a Deluxe room overlooking the Byward Market. The staff were courteous and attentive. The room was clean and floor-to-ceiling windows. The location is very convenient to the Parliament buildings and Byward. Ajoins the Rideau Centre Mall. Can't say a bad thing about the place; we'll certainly stay here again.

	Date of Stay: January, 2008
This properity is still undergoing renovations. This time they are tearing down their parking structure. Due to this the parking is very limited and they have now raised the price for parking to 35 a night.I was very unhappy that a wrist watch I left in my room was not returned.Internet service is also charged for.The only positive comment I have is that the view from the rooms is stunning

Date of Stay: April, 2009

The Westin is perfectly located. Close to the Byward Market and Parliament and museums. You can even see the changing of the Guard from your window if you're facing the canal. Great for families because you're attached to the Rideau Center with plenty of shopping and eating choices. There are movie theaters in the Rideau Center as well. Very quiet hotel despite its downtown location. We have gone back several times now and wouldn't stay anywhere else in Ottawa when we go.

	Date of Stay: June, 2009
Cleanliness and comfort! This hotel was lovely, the room was spacious and equipped with a large table for desk work, a comfortable sitting chair, closet space and very comfortable beds with clean, crisp bed linens. Very enjoyable and comforting atmosphere.

	Date of Stay: October, 2008
At check in the front dest isseued us a room on the 7th floor, but I asked if there was anything higher since this was my first visit ti Ottawa and I wanted a veiw of the city. No problem, they gave us a room on the 21 floor, and it was quite and lovely. Clean but the bed wa a little hard, no big deal. Only other thing was the shower really had no pressure. All in all a good visit.

Date of Stay: November, 2007

Cons:This hotel is currently undergoing rennovations as of 11/9/07 and there is loads of equipment outside of the front. The room service is MILES TOO EXPENSIVE for what you are getting. The food IS NOT impressive at all what the money you are putting out. Save your dosh and go to the Elephant and Castle! Minibar contains a lot of uninteresting drinks and food and again is EXTREMELY EXPENSIVE. NO WIFI HERE! This hotel has network cables still. 12.95 a day for internet access. Pros:Elevator is SUPER FAST! Staff is GREAT! VERY PROFESSIONAL! Bed is great! Shower is great! Clean hotel. Right in the center of the action and 2 blocks away from Parliment. Right across the street from the canal. Hotel is connected to this ace mall and there is a WELL ACE food court on the 1st floor.

	Date of Stay: November, 2008
We could have few complaints about this excellent facility apart from the over-priced breakfast!

Date of Stay: May, 2009

Great location near Ottawa's farmers market and parliament buildings. Very noisy, no benefits for being a Starwood platinum member. The hotel was under renovations and very noisy with drilling beginning at 6:30am to 6:30pm. There was no attempt to find me a quiet room. There was no benefits for Starwood platinum members such as internet access which would have been available at other Westins. Staff did not upgrade my room despite my platinum status. There was no self park with in-out privileges - only the expensive valet parking was available. Overall, I was disappointed and certainly this my least favorite Westin.

Date of Stay: August, 2007

The hotel is a couple of blocks from Parliament and near the canal. The Rideau Centre (mall) is connected to the hotel via a covered walkway. The Byward Market area is a few blocks away -- great for dining and shopping. We ate at The Keg -- best steaks in Ottawa. The Concierge was very helpful, especially since we were waiting for two lost bags from the airport. We only had a couple of complaints: 1) the bathtub had a slow drain, and 2) the carpet had some stains. The beds were comfortable and clean. The room was fresh with no odd smells or dust in the corners. Overall, a good choice if you need a central location. Our room was booked with Total Trip, so we got a great deal, saving about * per night.

Date of Stay: October, 2008

My stay at this hotel was very enjoyable. The pool area was nice and it is attached to the rideau centre shopping mall so it was nice to go shopping through the exclusive hotel entrance, without ever having to step outside. The room was comfortbale, some maintenance reparis were needed (the plug in the bathtub was disconnected), the room itself was nice though. The best part of my experience was the food. The breakfast buffet was phenominal! They had everything you can imagine from smoothies to salmon. Ofcourse the basic breakfast components were present aswell such as bacon and potatoes. I would go back for sure. Only complant was the breakfast was 22$ per person. A little steep for a morning meal.

	Date of Stay: May, 2009
Wonderful view of Parliament and the Rideau Canal. Hotel undergoing renovation during day. A great location for seeing Ottawa, close to everything. Staff was extremely helpful. Will stay at the Westin next year.

Date of Stay: June, 2007

This hotel has a great location and the views of Parliament hill are excellent ( cost extra ). Rooms are nice and the beds are very comfy. Bathrooms are small and dirty. Mini bars are convenient but terribly overpriced. Valet parking is nice but expensive. High speed internet is available in every room but that cost extra as well. If you forget to pack your toiletries a pack is ready in the washroom for a low low price that will be added to your bill( not that low ). The good people at Westin also thought that you should know that you can buy your robe, this is why there are 5-6 advertisements in your room telling you so. Your are already paying for premium service why does everything cost extra? ENOUGH NICKLE & DIMEING ALREADY !!!!

Date of Stay: June, 2008

This hotel is centrally located-- everything is within walking distance. By Ward market is a few steps away and the Rideau Centre shopping mall is connected to the hotel so very convenient. We went there during the heat wave and when it was hot and humid outside, we stayed indoors at the Rideau Centre and later in the evening, walked to By Ward market. We didn't get to try any of the hotel's restaurants because there were so many others to choose from nearby. Also, when we arrived, the lady at the front desk informed us that the restaurant was closed until 5pm. We found out it was open but didn't matter since the mall was still open and there were more dining options there.

Date of Stay: May, 2009

The location was perfect and the front desk staff was very helpful. The room had some bottle caps on the rug and a couple hair in the sink when we arrived. Also, one couldn't sleep in because there were renovations going on. The location was wonderful, and the beds were very comfortable. As well, the front desk staff was very helpful. However, I wouldn't recommend that anyone stay here until the renovation been finished, unless they were prepared to get up early. The jackhammering starts at 7am each morning, which meant one couldn't sleep in while on vacation.

	Date of Stay: November, 2006
Stayed at the Westin. Employer booked room online. Confirmed pre-payment on checkin & checkout. Credit card still charged. Took 8 months to solve chargeback. Would not admit to screwing up. Awful treatment received.

	Date of Stay: December, 2007
The Westin Ottawa Hotel has a great location, and I enjoyed most of all that I was able to go the shopping mall without going outside the hotel. The staff was very nice and always willing to help.

More Reviews

< Previous

Next>

Leave a review:

We recommend the following things to do in Ottawa:

from

Do you own or promote a great attraction, restaurant or local business nearby? Let us know about it through our . Our team will review it within 1 week.

Rates and Availability

Check-in:	Check-out:	Guests:	Rooms:

*$137 USD is the cheapest rate found in the last 48 hours.

Popular Hotels Nearby

Quality Hotel Downtown Ottawa

from $108 USD distance 0.4mi

Hotel Indigo Downtown City Centre ...

from $115 USD distance 0.3mi

Lord Elgin Hotel Ottawa

from $88 USD distance 0.2mi

Do You Manage Westin Hotel Ottawa?
to drive traffic to your official accommodation website, update information and more.

learn more

Why HotelsCombined?

	Search all the best travel sites at once and find the cheapest price
	Read independent hotel reviews by other travelers
	Click to buy direct from hotels or your favorite travel sites
It’s easy and 100% free!

Home \| Browse Hotels By Location \| Affiliate Program \| Write a Hotel Review \| Hoteliers \| About Us \| Contact Us
© 2010. Privacy \| Terms of Use

Westin Hotel Ottawa

Westin Hotel Ottawa

Rating out of 5

Check Prices and Availability