W Hotel City Center Chicago Illinois IL. Best Hotel Deals & Reviews

Date of Stay: July, 2009

The rooms were very chic, but rather small! The staff was very accommodating and helpful in meeting our needs from telling us the best restaurants to visit to the best tours to visit around the city. The restaurant was wonderful for dinner and breakfast!!! They have the BEST garlic bread I've ever had. They also have a nontraditional tiramisu that is to die for. Even their sorbet was tasty and very original! For breakfast, their french toast with vanilla butter and chicken sausage was wonderful. I was very surprised to find that their room service did not live up to the same expectations. This location is close to the Sears Tower, Grant Park, and many other sights in Chicago. I would definitely stay here again!

	Date of Stay: June, 2009
It's very hip! No pool. Great for a quick trip. I stayed in a newly renovated room with a king size bed. It was small but very cute and extremely clean. The hotel is hip and young.

Date of Stay: December, 2008

When we checked in, we were given an upgrade to a larger room by the very attentive front desk staff. That is where the good stopped with our stay at this hotel. We were on the 8th floor overlooking Adams St and were at first pleased with the room. Then, the first Elevated Train came by. It was so loud that the only way to drown it out was to turn the fan on high. We then went into the bathroom where we found a used eyelash curler laying on the floor under the sink. In the room, we were surprised at the relatively old, non-HD TV with a remote that barely worked. What really made me upset though was the $31.70 mini bar charge that appeared on my checking account statement later that week. At no point did we use anything from the mini bar. Overall, a terrible stay at a terrible property.

Date of Stay: June, 2008

This hotel looks good at 1st sight, but it is not what it appears to be. The sheets were smelly as if a construction worker had just slept on them after getting off work!!! We asked for 2 rooms and they gave us one on one floor and another 5 floors up. We used an on line booking and was told that we may or may not get the rooms. They would not allow us to check in early( check in is at 3pm) and we were supposedly guarenteed check in then, we checked in at nearly 5pm. Compensation for all of this shabby treatment? Four drinks at the bar!! Never again W.

	Date of Stay: July, 2009
Overall, we enjoyed the hotel. We stayed for the Taste of Chicago and a Cubs game. Close proximity to public transit was a plus and the hotel was clean. Very modern and a little dark for our tastes. Also, we had some noise from the El in our room. Nothing that my earplugs did not cancel out, but I could see it bothering some people.

	Date of Stay: June, 2009
Swanky lobby and rooms. Location had few restaurants in the area. Nice hotel. Great Staff. Very clean and comfortable rooms.

Date of Stay: November, 2008

I was extremely disappointed with both the room and the service at the hotel. When I arrived, I was offered an "upgrade" to a king room (I requested a king) but it was a smoking room. I declined and was given what was essentially a converted storage closet. The room was so crammed you had to walk sideways to get past the bed to the dresser, and the ceiling was a drop ceiling about 8' high. Since this room was clearly unacceptable (especially since I didn't get much if anything of a bargain on rates) I decided to take the "upgrade" to the smoking room. The room was fine, but the AC was so loud I decided to sleep with the windows open instead (it was a cool night). That was fine except for the EL which ran past every few minutes. Even my coworkers who kept the windows closed complained. Now we get to service. My flight was delayed and I arrived at the hotel about 10 PM. The restaurant stops seating guests at 10 PM so I was relegated to the bar for appetizers. Some coworkers stopped by a short while later and tried to order, but they stop serving that food at 11 (it was exactly 11 and nobody wanted to go out of their way to take some hummus out of the fridge). Come 11:45 it was last call. There was a large party next to us, and they realized they were one drink short and tried ordering another at 11:46 only to be flatly rejected. I've stayed at many W's and this was by far the worst. Not sure how they get away with it.

	Date of Stay: May, 2008
Convenient location for vacation. Easy access to museums with great Chicago transit system. Close to Navy Pier and Magnificient mile shopping. Great friendly staff, very helpful with directions and suggestions to make my vacation better. I am going back

Date of Stay: June, 2009

We booked the hotel because we got a great rate for a 4 star hotel and don't have the chance to see that many stars very often. Our favorite thing about the hotel was the exceptional service provided by all of the staff. Absolutely outstanding and friendly - not forced - from check in to check out. There was a prom in the hotel that night so we expected some noise and that the staff would've had their hands full. Not true at all! We had ice brought to the room just minutes after calling for it (the machine on our floor wasn't working) and the rooms were very insulated so there was no noise. The room was pretty small but not unexpectedly so for the city and for the price. The bathroom was too small for anyone's comfort and would keep me from staying more than a night or two. Our friends' room down the hall just a bit had a larger bathroom so that would have solved my only real negative about the place. All in all, a very nice place to stay.

Date of Stay: June, 2009

Staff and customer service was outstanding. My room was amazing and lobby lounge beautiful. There was nothing i didn't like about this hotel. Perfect location as I took the train in to the city. A two block walk from Union Station. A little crown jewel in the center of Chicago Loop, this hotel is beautiful and sophisticated. Fabulous lobby lounge with great lighting and architectural detail. The room I styed in was newly renovated and lovely...very sleek and modern with a huge flat screen tv mounted on the wall, clean work space, fabulous bedding and modern decor. I loved it!

	Date of Stay: October, 2008
I never stay small room like this,I have membership from W, but I don't wanna use this hotel anymore. when I use toilet, bathroom door bump my knee. and lobby was too noisie because after 6:00p.m whole lobby is BAR!!!! wrost W hotel .(roomservice person was saprised because he didn't know they have this small room,} maybe I was one person stay 3days?????and safety was broken.

Date of Stay: August, 2007

My wife and I stayed here on our anniversary and we were quite surprised at the "strange decor." I would describe it as Vampire Sheik. Everything is very dark (literally no light) and decorated in black, purple and gray. Strange club music playing everywhere (lobby, hallway, elevators). Our room was very small. The bathroom was tiny. A normal person could not sit on the toilet without resting half of their body on the sink. In spite of the above mentioned oddities, the hotel was very clean and service was good. If you are young and into the music scene, or art deco stuff, you will like this hotel. If you are more traditional and like luxury when you stay at a 4 star hotel, you are better off staying somewhere else.

	Date of Stay: May, 2009
The HOtel was great, but did not appear to be finished yet, still under construction. No Ice maker in the Ice room. but great room at a great location.

	Date of Stay: May, 2009
Liked the theme. Cocktail prices a little expensive. Overall clean, modern, trendy, cool, friendly, and helpful to the guests.

	Date of Stay: June, 2007
I am not a large person 5'8"" and I could not fit into the toliet,very uncomfortable, I had to sit sideways...in a 4-5star hotel....the rest of the room was fine and the service was very good.....

Date of Stay: May, 2009

The W Chicago had a fantastic lobby with a nice and knowledgeable staff. The rooms were cool and ultra modern. The El passed too close (every 20 minutes) to my room and was unfortunately quite loud. The DVD/TV connections did not work either, I was told that new flatscreens were recently installed. The valet of over $50 a day is a complete ripoff considering downtown weekend street parking is free. The staff was all very accommodating and helpful. Great Hummus appetizer at the bar.

	Date of Stay: May, 2009
Clean & modern. Very dim lighting & loud music in lobby which made it hard to navigate. Could hear through walls. No bath tub. The room was clean. Staff was pleasant and helpful. Lobby was very dark and had loud music playing, a bit difficult to navigate.

	Date of Stay: May, 2007
The beds are great and the rooms small but who goes to Chicago to hang in a room. Well appointed but be aware that the hotel is located in the financial district and some to the stores in the immediate vicinity were closed. Close to transportation. Serve was great. I would stay there again.

	Date of Stay: May, 2009
I had a wonderful experience from my check-in to my check -out. The service from the staff, to the bar to housekeeping was all great. I would definitely recommend and stay again myself.

	Date of Stay: May, 2009
It was very contemporary. Seemed to cater to young people. Very contemporary, good service, clean, nice room, no dresser therefore no drawer space.

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See 20 Photos	User Rating 3.5 out of 5 See 100 reviews W Hotel City Center Chicago [] 172 West Adams Chicago, Illinois, United States
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W Hotel City Center Chicago

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