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Madrid Hotels
The Westin Palace Hotel Madrid
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The Westin Palace Hotel Madrid
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See 51 reviews
The Westin Palace Hotel Madrid
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Plaza De Las Cortes, 7
Madrid, Spain
Description:
Amenities:
Overview:
Located near the famous “Golden Triangle” of Madrid, which is mapped by the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum is the Westin Palace Hotel Madrid. It is only steps from the Parque del Retiro and Parliament as well.
The Westin Palace Hotel Madrid is located at Plaza de las Cortes 7, and is near to the Atocha Station and several kilometers from the Barajas Airport.
The 466 rooms and suites within the Westin Palace Hotel Madrid are stylishly decorated and feature the hotel’s signature bedding and linens, as well as cable TV, daily press, luxury toiletries, Internet access, direct dial phones with voicemail service, full-sized work desks, personal safes, and much more.
The Westin Palace Hotel Madrid is considered a luxury location, frequently cited as a five-star facility, and it offers visitors a wealth of services and facilities. These include a gourmet restaurant specializing in Asian cuisine, a rotunda restaurant in the glass domed lobby, a modern fitness center, business and conference rooms, and entertainment among many other amenities.
Amenities:
24 Hour Reception
Air Conditioned
Airport shuttle
Banquet Facilities
Bar / Lounge
Business Center
Cable / Satellite TV
Complimentary Toiletries
Concierge
Conference Room(s)
Currency Exchange
Disabled Access
Dry Cleaning
Elevator / Lift
Fitness Room
Free Breakfast
Hair Dryer
High-speed Internet
Housekeeping
In Room Movies
Laundry service
Massage / Beauty Centre
Medical Assistance Available
Meeting Rooms
Mini Bar
Modem / Data Port
Multilingual Staff
Non-Smoking Rooms
Parking
Pets Allowed
Porters
Restaurant
Room Service
Safe-Deposit Box
Sauna
Security Guard
Spa bath / Jacuzzi
Tour Desk
TV
Valet Parking
Wake-up Service
Check-in:
From 12:00 PM
Check-out:
Prior to 12:00 PM
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Overall rating
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Date of Stay:
December, 2008
peu de place une fois l'extra bed en place qu'ils ont voulu facturer 50 euros.Il a fallu lutter pour ne pas le payer...A part cela, hôtel très bien placé, très luxueux mais pas moderne au niveau déco...Le buffet du petit déjeuner est impeccable et la coupole sous laquelle nous déjeunons est merveilleuse. Attention à se présenter avant 10h le matin pour le petit déj. car après il y a une grande queue...
Date of Stay:
June, 2009
Location was very good. Bar prices were really out of line. Room service too. Lovely public spaces. Room was a nice size by European standards.
Date of Stay:
April, 2009
This place can't get the BASICS right: - Internet access is sporadic; down one minute, up the next. - The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on. - One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes). It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated. Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone).
Date of Stay:
May, 2009
Location. The hotel was wonderful.
Date of Stay:
October, 2007
Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime. Regarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the "downtown" part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs. During our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time. I would strongly recommend the Westin Palace to any business or tourist visitor to Madrid, and would definitely stay again.
Date of Stay:
December, 2008
Location excellent. Executive level amenities almost non-existent. Rooms small. Good location, but poor internet and very expensive. Should be free. Executive level room had almost no executive amenities. Limited free coffee. No coffeemaker in room. No wireless internet. No free internet. Tiny room.
Date of Stay:
September, 2007
The Palace Madrid is beautiful and the location is perfect! We got a great deal in this 5-star hotel. Would definitely go back!!!
Date of Stay:
December, 2008
Great location. Poor internet connections and very expensive, should be free. Executive level floor had almost no amenities besides tea/coffee only at am and apples. Great for the location. Rooms were small. Executive amenities were almost non-existent. No coffee maker in room. Internet should be free. Concierge service was very good and helpful. A bit too pricey for what you get, but you pay for location.
Date of Stay:
July, 2007
"This hotel is an exquisite masterpiece in the heart of Spain. It is being renovated at a room per floor and will will not interfere with your stay. The Westin beds throughout the world provide the most incredible night's sleep, bar none!"
Date of Stay:
November, 2008
Gorgeous hotel. centrally located. helpful, courteous, and knowledgeable staff. 8 euros for 20 mins of computer usage. We loved our stay at the Palace. It is a beautiful building with lovely public rooms. Rooms are spotless and present the amenities you would expect from a 5 star hotel - comfortable beds, high-cotton-count linens, great power shower, marble bathroom, ample storage for clothes. The staff in every area was courteous, knowledgeable, and helpful. Well run and managed. I highly recommend this hotel for business or leisure travel.
Date of Stay:
October, 2008
Luxurious, historical, great location convenient to museums and train station. We always expect excellence with Westin hotels, but this one was on par with the best luxury hotels in the world. The history behind the hotel, built in 1912 and used as a hospital during the Spanish Civil War, brought a level of glamour beyond just the well-appointed cushy rooms and splendid lobby! A must for the traveler to Spain!
Date of Stay:
June, 2008
It was the best hotel in Madrid! A better TV screen! A great hotel in a city that does not have the best ones! The bed was excellent, staff friendly and the location was fantastic. I highly recommend this hotel.
Date of Stay:
March, 2008
The architecture of this hotel is magnificent. The simplest of questions asked to the concierge was met with shrugged shoulder (except for Alejandro). The hotel did not disappoint us. Only wish the concierge service reflected 5-star hotel expectations.
Date of Stay:
March, 2008
Outstanding service by the staff. Great for a couple but pricy for families because of extra people charges. The Westin Palace is a great hotel in Madrid and is located within easy walking distance of the Prado, Reina Sofia, and Thyssen museums. There were no surprises or unexpected charges and the staff was extremely helpful. If you leave your room for an hour, it is cleaned and picked up. The hotel restaurant is elegant but very pricey so it is best to try for a package that includes breakfast and/or a dinner. My wife accidentally sprained her ankle while in Madrid and the staff at the Palace showed genuine concern and even loaned us a crutch for several days after our reservation. I highly recommend the Westin Palace.
Date of Stay:
January, 2008
Location. Parking was very expensive. Great staff. Great location. Rooms and baths were very comfortable and stylish.
Date of Stay:
December, 2007
Public spaces are beautiful; bed was very comfortable, location great. Needed to ask for towels, faucet leaked, ac not up to par. Palace has a great reputation, this is my third visit in as many years and while at time a little rough around the edges for a 5 star, the price makes this an excellent value.
Date of Stay:
November, 2007
The bathroom is great. The concierge was very helpful and recommended a great restaurant. You could stay in another hotel for the same price and be treated better. From the street you see "the palace' which sounds fantastic and the hotel the lobby is very welcoming. The staff made an error and placed us in an already occupied room so we had to walk back down to the lobby and be reassigned. They were not very friendly and acted as though it was our fault. The 1st floor rooms are not 5-star qualities. I would not recommend staying here as there are many other nice hotels in the vicinity.
Date of Stay:
November, 2007
Amazed at: quality of the rooms; friendly staff; restaurant had best service out of anywhere we stayed in Europe for fine dining with exceptional food. Front desk make check in and check out fast and practically painless. The food was exceptional and I didn't expect to receive such large portions. The exceptional coffee in the morning was over the top. Incredible experience that we want to repeat.
Date of Stay:
September, 2007
Absolutely gorgeous hotel. Close to museum and major attractions. Expensive to dine here. This hotel is definitely 5 stars. Staff was friendly and helpful--and spoke English. Great location within walking distance of some major attractions. I would stay here again in a heartbeat.
Date of Stay:
August, 2007
The location was great and the hotel was very nice. The location is great, the hotel offers an excellent service, the room was comfortable and the staff was very helpful. Overall I had a nice experience.
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