| From: Loraine Ofonmhan, United Kingdom |
| Date of Stay: July, 2008 |
| Jamaica Grande was grand indeed. Initailly when we entered the room I was a bit disappointed with some ceiling looking a bit loose and the room and bathroom a little bland but quickly got over that with all that was on offer. Place is very clean and entire grounds well maintained. The quality of the all the food and variety is TOPS!! Absolute best! and courteous and effeicient staff. Pools very clean which we spent a lot of time in. Would I go back. Certainly. I have already recommended it to friends as was to me by my brother. My husband thoroughly enjoyed every moment. It was our first anniversary celebration and the experience will be etched in our memory forever>>> |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: August, 2008 |
| it was a great way to spend our family vaction everything was great and wouldn't channge anything about it!!!! |
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| From: floyd |
| Date of Stay: July, 2007 |
| overall this hotel was a great value for the money. my 6 and 11 year olds had a great time. The housekeeping and the overall service level could use some improvement ,however the staff at the Jamlicous resturant was exceptional. Also Kenroy at the outside grill was also .The shuttle service is unnecessarily long. overall the value of this hotel is pretty good. I will return in '08 |
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| From: Maureen |
| Date of Stay: July, 2008 |
| The check in and check out processes were very slow. The room key frequently needed resetting. Bed linens did not fit the king size bed well and so kept rumpling up during the night. Other amenities were very good. The food was excellent, beach activities were very good and the beach well maintained. The staff was very polite and welcoming. |
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| From: Tricia |
| Date of Stay: July, 2007 |
| Sunset Jamaica Grand was one of the most pleasant, enjoyable experiences. We celebrated our 10th anniversary there. The beds are a bit hard, but it was such a great time. All inclusive is definitely the way to go. We were able to choose a restaurant for 4 out of the 6 nights. (earlier reservations in the evening helps) The only downer was the hotel (called Rooms) next door that plays Karaoke Creole on Friday and Sat. nights...they played until 4AM on Friday (we were in the South Tower facing the pool and ocean). |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2008 |
| The Jamaica Grande has a great location. However the hotel is in serious need of remodeling. The rooms have not been remodeled in quite sometime. The hotel staff was somewhat apathetic and did not pay attention to detail. We had to have the room key programmed several times which was no fun. There have been some changes in the rules which seemed not to benefit guests. |
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| From: caroline |
| Date of Stay: July, 2007 |
| i love everything about the hotel the people are very nice i wil be back for another stay in august 07. wil always be back in jamacia. NO PROMBLEM MAN111111. |
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| From: Kendra, New York |
| Date of Stay: June, 2008 |
| For this hotel to have undergone renovations they did not put money into the rooms updating them. Yes added pool areas, water slide. The beach needs maintenance, better food choices at the buffet |
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| From: Steph |
| Date of Stay: June, 2007 |
| The resort is beautiful, staff are friendly, great drinks (Hummingbird..yum!). The room was nice not overly fancy but comfortable and was always kept clean. We had the resort view room which had a great view of the harbor and the cruise ships. The buffet food was very good and so were the 3 specialty restaurants, although the food in the italian one could be better, but GREAT service. If you can just put up with the 2 hour ride from the airport, this is a very good resort to stay at and best of all not the most expensive either. We would definitley stay there again. |
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| From: Tim, Warner Springs |
| Date of Stay: June, 2008 |
| The overll hotel was very good, the room itself could of been more maintained, ice machines on the floors did not work, staff was ver friendly and more than welcoming. Pool area was excellent, good location, overall experience was a good one. |
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| From: Tracey-Ann |
| Date of Stay: June, 2007 |
| I am a returning Jamaican, and I must say I had a good time at the hotel. There are a few things that needed improvement. First, more staff needed at the Front Desk at time of Check in. Second, there needs to be more night activities for guests. Third, a larger portion of food should be served at the onsite restuarants. Overall all I loved our room, the staff, the breakfast was awesome. Improve dinner also. |
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| From: judith, Durham/Raleigh, NC |
| Date of Stay: April, 2008 |
| My 2nd trip to the Sunset Jamaica Grande. Hotel could improve on maintenance, but very clean. GREAT BARTENDERS! Staff very friendly and accomodating. Will return. |
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| From: joanne, Manchester, NH |
| Date of Stay: March, 2008 |
| have been here before which is why we keep coming back, like the way the hotel staff takes care of me and my family. |
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| From: Rachael, Springfield, IL |
| Date of Stay: March, 2008 |
| Wonderful stay in the beach front room at Sunset Jamaica Grande Resort and Spa in Ocho Rios, Jamaica. We would definitely return and have already recommended it to family and friends. |
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| From: Ricardo, New York, NY |
| Date of Stay: February, 2008 |
| This hotel is minutes from the pier, so all of the cruise ships are visible from the oceanview rooms. The resort is very clean. The staff extremely friendly and corteous. The food was delicious and there were plenty of dinning options, from Italian to Jamaican cusines. The resort rivals the cruises ship experiences that I have had. The only dissapointing aspect of this resort was the check-in process. It was very long, however the check-out was smooth and efficient. I give this hotel a 8.5 out of 10. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: August, 2007 |
| The Sunset Jamaica Grande leaves alot to be desired in the area of customer service. The check-in took too long, more than an hour. They were overbooked and I was relocated down the street to a 2 star hotel for the first night of my stay. There was live music each night and it could be heard in my room on the 14th floor. The food was mediocre to say the least, not much of a selection at the buffet. It was not a good value for the money spent. I ended up spending money on meals at local eateries outside of the resort. I did not enjoy my stay at this resort. |
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| From: Joyce |
| Date of Stay: August, 2007 |
| The hotel provided wonderful entertainment choices for all age groups. The outdoor activites, with numberous pools, and water sports activities were the most enjoyable features for my particular group. However, it was noted that something was always being offered for every age group. It reminded me of being on a Cruise ship. |
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| From: TINA, New York, NY |
| Date of Stay: July, 2007 |
| sunset jamaica grand was very clean ,comfortable gorgeous in the heart of the town which is shopping partying and other activities . the hotel is so nice you dont need to leave the property .the food , all the bars and swiming pools and you're located right on the beach . you have to take a few of the hotel tours like dunns river falls ,the bob marley musium and magarittavilla shopping dining and dancing .we are looking forward to go back nextyear with the entire family |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2007 |
| I was very dissatisfied with my stay at the Sunset Jamaica Grande. The check-in process is not too welcoming, they solicite hotel services right in the lobby, very aggressively. The rooms are small and not up-to-date, especially the bathroom. The food is below average, you will enjoy it if you like eating the same foods all week. There was nothing special about the taste or the appeal of buffet. I was hungry all week. Reservations for the specialty restaurants are very hard to get. Then you have to hope guest services enter your reservations correctly for the restaurant that you wanted, so please double check your voucher once they give it to you. Overall, in opinion customer service was extremely poor. Also, should you have any complaints while you're staying there, hotel management is not the easiest to interact with. I left the resort feeling very depressed and disappointed.I would not recommend this hotel to my friends or family nor would I stay there again. |
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| From: Osiris |
| Date of Stay: June, 2007 |
| It was our first travel to Jamaica. Everything was nice. At the hotel everything went very smooth, all the employees very attentive and friendly. This hotel was built some years ago but everything work properly and everything very clean. The food was excellent. We think that Jamaica is more expensive that other places like CanCun. For us Cancun is far bether. We spend around one full day traveling from Dallas Fort Worth until get our hotel at Montego Bay. Since we wake up really early until we got our hotel was around 14 hours. The return was abut the same. Probably you should count like two days spent going and returning if you reside in USA While traveling in Jamaica towards our hotel we saw many small stores on the main street with iron or steel bars closing all the doors and windows. We tought it was to avoid some kind of robberies, so we decided to stay inside our hotel all the time. We only left the hotel to get back to US This year we decided to go first to Jamaica by first time, and next day we went to Cancun since we already know it very good and now we know it is a very superior place, less expensive and we need less than half day to get there. We recommend Jamaica, but other places are better. |
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