Florence Hotels

Strozzi Palace Hotel Florence

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Strozzi Palace Hotel Florence
User Rating
3.8
out of 5
Strozzi Palace Hotel Florence [edit info]
Via De Vecchietti 4
Florence, Italy
Description:In an elegant building in the very heart of Florence, Strozzi Palace Hotel combines the refined style of its interior with the newest amenities and comforts in order to keep satisfied even the most demanding guests. Each room, elegantly decorated with high quality wood furnishinga, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, idro-jet shower or Jacuzzi bath-tub, as well as free ADSL Internet connection plug in all the rooms plus free wireless Internet connection in the lobby area. Thanks to its prime location, just a short walk from the Duomo, the Uffizi Museum and Via Tornabuoni, the Hotel is perfect for visiting the most important sights in the city.
Amenities:Room Service, High-speed Internet, Parking, Swimming pool, Pets Allowed, Handicap Accessible, Concierge, Valet Parking, Tour Desk, Bar / Lounge, Elevator / Lift, 24 Hour Reception, Babysitting / Child Services, Air Conditioned, Non-Smoking Rooms, Free Breakfast, Currency Exchange, Medical Assistance Available, Multilingual Staff, Safe-Deposit Box, Sauna, Security Guard, Mini Bar, Cable / Satellite TV, Secretarial Service, Connecting Rooms, Bath / Hot Tub, Porters, Wake-up Service, Hair Dryer, Modem / Data Port, TV, Laundry service
Description:
Location. Hotel Strozzi Palace is located in Florence, Italy, 150 metres from the Duomo and within 300 metres of Rucellai Palace and Sassetti Chapel. The Medici Palace is 400 metres away.
Hotel Features. This four-storey hotel is situated in a 19th century building in central Florence. The hotel lobby is richly decorated with Italian frescoes, a chandelier, and leather furniture. Multilingual staff are available around the clock to assist guests with organising excursions.

Hotel Strozzi Palace offers a complimentary continental breakfast daily.

Guestrooms. The hotel has 18 air- conditioned guestrooms decorated with wood furnishings and richly coloured tapestries. Private bathrooms come with showers, bathrobes, and hair dryers. Amenities include satellite television, complimentary high-speed Internet connections, desks, and minibars.

Expert Tip. The Uffizi Gallery is one of the oldest and most famous art museums in the world. Located 350 metres from the hotel, the Uffizi is housed in the Palazzo degli Uffizi and features artwork by most major Italian artists.
Overview:
Multilingual staff
24-hour front desk
Location Description:
CITY CENTRE,FIRENZE
Rooms:
Double standard -One double or two twin beds. Complimentary high-speed Internet connection, satellite television, direct-dial phone, safe, and minibar. Bathroom with shower/tub combination, hair dryer, makeup/shaving mirror, bathrobes, and phone.

Quadruple room-Two double beds, or one double and two twin beds. Complimentary high-speed Internet connection, satellite television, direct-dial phone, safe, and minibar. Bathroom with shower/tub combination, hair dryer, makeup/shaving mirror, bathrobes, and phone.

Dbl Standard Extra bed-
Transportation:
From Florence Vespucci Airport (FLR):
Distance to Hotel Strozzi Palace is 4 kilometres, approximately 10 minutes' drive.

Getting there. Taxis into the city centre cost approximately 15 EUR-16 EUR, and the journey time is 15 minutes. An airport bus departs for Florence's Santa Maria Novella Station every 30 minutes. Single tickets cost 6 EUR. Terravision coaches travel to central Florence and Pisa Airport. Tickets cost 12 EUR, and the price includes a one-day pass for Florence's city buses. Prices are all subject to change.

Getting around. Florence is compact and easily explored on foot. There are traffic restrictions in the city centre, and parking is expensive. Bright orange buses operate throughout the city centre. Tickets are available at vending machines or from tobacconists. Tickets are sold based on length of time, and are available for one, two, or 24 hours. There is a taxi rank in front of Santa Maria Novella Station.
Attractions:
Strozzi Palace: 100 metres
Duomo: 150 metres
Rucellai Palace: 300 metres
Sassetti Chapel: 300 metres
Uffizi Gallery: 350 metres
Medici Palace: 400 metres
Ponte Vecchio: 500 metres
Archaeological Museum: 900 metres
Accademia Belle Arti: 1 km
Santa Croce: 1.5 km
Facilities:
Dry Cleaning Service, Elevator/lift, Concierge desk, Laundry facilities, Safe-deposit box, Bar/lounge, Express check-in, Express check-out, Air-conditioned public areas, Parking (surcharge), Complimentary breakfast, Currency exchange
Room Facilities:
Hair dryer, Minibar, Wake-up calls, Air conditioning, Smoking rooms, Cable/satellite TV, Private bathroom, Bathrobes, In-room safe, Ceiling fan, Desk, Internet access - high speed, Bathroom telephone, Direct-dial phone, Bidet, Electronic/magnetic keys, Internet access - complimentar, Makeup mirror, Shower/tub combination
Description:
Situated in the heart of the Florence city center in an elegant 19th century building, Strozzi Palace Hotel manages to mix an antique and stylish interior decor with convenience and modern technology in order to satisfy even the most demanding of clients.
Thanks to its prime location, just a short walk from the Duomo, the Uffizi museum and Via Tornabuoni, the hotel is perfect for visiting the most important sights in the city.
Rooms:
Double/Twin Room - Each Double/Twin Room is elegantly decorated with hi quality wood furnishing, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, hidrojet-shower or Jacuzzi, as well as hi speed PC compliable outlets.
Double for Single Use Room - Each Double for Single Use Room is elegantly decorated with hi quality wood furnishing, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, shower and Jacuzzi, as well as hi speed PC compliable outlets.
Quadruple Room - Each quad room is elegantly decorated with hi quality wood furnishing, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, Jacuzzi bath tub, as well as hi speed PC compliable outlets.
Triple Room - Each Triple Room is elegantly decorated with hi quality wood furnishing, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, shower and Jacuzzi, as well as hi speed PC compliable outlets.
Check-in:
11:30 AM
Check-out:
11:30 AM
Child Policy:
From 0 to 6 years 100% discount if sharing room with 2 adults.
Transportation:
Exiting Firenze "Santa Maria Novella" railway station 5 minutes walking in direction of the Cathedral.
From Firenze "Peretola" Airport 10 minutes with a taxi (approx. EURO 15.00).
Car Parking:
The Hotel is not provided of a private parking but it is possible to leave the car in a private garage (approx.EURO 28,00/35,00 per day).
Facilities:
Bar, Cocktail Bar, Currency Exchange Services, Direct Internet Access, Disabled Facilities, Faxing Facilities, Guest Laundry, Lift, Pets Allowed, Safe Deposit Box, Wireless Internet Access
Room Facilities:
Air-Conditioning, Colour Television, Disabled Facilities, Hairdryer, Laundry Service, Minibar, Modem / Data Port Connection, Non Smoking Rooms, Room Service, Safe in Room, Telephone
Overview:
Mixing antiques with modern, stylish interiors, this hotel in a 19th century building is situated in central Florence, and is well positioned for shopping and walking through the historic streets.

Convenient and welcoming, the hotel is ideal for those staying on leisure or business, with double, triple and quadruple rooms available. Rooms have wood furnishings and are equipped with all the facilities necessary for a comfortable stay.

Staff at the 24-hour reception are on-hand to help with your queries, and a free Wi-Fi internet connection is a useful, practical service.
Location Description:
Thanks to its prime location, the hotel is just a short walk from the Duomo, the Uffizi Museum, and Via Tornabuoni for shopping.
Rooms:
Superior Double / Twin Room -

Superior Double Room (single use) -

Superior Triple Room -

Superior Quadruple Room -

Standard Double / Twin Room -

Standard Double Room (single use) -
Check-in:
14:00
Check-out:
12:00
Cancellation Policy:
Cancellation Policy: If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 3 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged EUR 50.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: VAT is included.
Service charge is included.
City/tourist tax is included.

Internet: Wired internet is available in the hotel rooms and is free of charge.

Meal Plan: Buffet breakfast is included in the room rate.

Parking: No parking available.

Pets: Pets are allowed on request. No extra charges.

The hotel reserves the right to pre-authorise credit cards prior to arrival.
Facilities:
Pets Allowed, Bar, 24-Hour Front Desk, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Family Rooms, Elevator, Safety Deposit Box, Heating, Gay Friendly
Services:
Room Service, Laundry, Internet Services, Currency Exchange, Tour Desk, Fax/Photocopying, Ticket Service
Description:
In an elegant building in the very heart of Florence, Strozzi Palace Hotel combines the refined style of its interior with the newest amenities and comforts in order to keep satisfied even the most demanding guests. Each room, elegantly decorated with high quality wood furnishinga, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, idro-jet shower or Jacuzzi bath-tub, as well as free ADSL Internet connection plug in all the rooms plus free wireless Internet connection in the lobby area. Thanks to its prime location, just a short walk from the Duomo, the Uffizi Museum and Via Tornabuoni, the Hotel is perfect for visiting the most important sights in the city.
Check-in:
1400
Check-out:
1200
Cancellation Policy:
Cancel 3 days prior to arrival date to avoid penalty of 1 Nights Room Charge.
Facilities:
Babysitting/Child Services, Bar/Lounge, Meal Plan - Bed and Breakfast, Breakfast, Copy Service, Currency Exchange, 24 Hour Front Desk, Handicapped Rooms/Facilities, Doctor on Call, Elevators, FAX, Ice Machine, Laundry Service, Maid Service, No Smoking Rooms/Facilities, Pets Allowed, Safe Deposit Box, Safe, Wheel Chair Access
Room Facilities:
220 AC, Air Conditioned, Bath Tub, Bidet, Bathroom Telephone, Connecting Rooms, Cribs Available, Double Bed, Hairdryers Available, International Direct Dial, Jacuzzi, Mini Bar, Modem Lines in Room, Room Service, Shower, Single Bed, Sitting Area, Smoke Detectors, Sofa Bed, Telephone, Temperature Control, Toilet, TV, TV Remote Control, Twin Bed, Wake-up Service, WC
Description:
The Strozzi Palace Hotel enjoys an excellent location in the historic centre of Florence, just a short walk from the Duomo, Uffizi museum and Via Tornabuoni, and is therefore perfect for visiting the most important sights in the city. The property is an elegant, fully air-conditioned 19th century building, which combines antiques and stylish interior decorations with convenience and modern technology.
Cancellation Policy:
IN CASE OF LATE CANCELLATION AND/OR NO-SHOW WE WILL CHARGE PENALTY FOR 1 NIGHT.
Facilities:
Entire property is air conditioned, Historic building, Lift/elevator, Access for disabled, Pets accepted, Credit card accepted, Garage, Internet/Email services, Bar, Laundry service, Currency exchange, Room service - limited hour, Front desk - safety deposit box, Front desk - 24 hour, Front desk - fax service, Newspapers, Tourist information, Luggage room, Multilingual staff, Secretarial service, Individually controlled air conditioning, Heating, Anti vapor mirrors, Hairdryer in room, Electronic safe, Non-smoking rooms available upon request, Mini bar, Direct dial phone, Telephone in bathroom, Internet plug, High speed Internet connection, Satellite TV, Writing desk, Valet service
Description:
In an elegant building in the very heart of Florence, Strozzi Palace Hotel combines the refined style of its interior with the newest amenities and comforts in order to keep satisfied even the most demanding guests. Each room, elegantly decorated with high quality wood furnishinga, rich tapestries and fine fixtures, offers amenities such as satellite TV, air conditioning, idro-jet shower or Jacuzzi bath-tub, as well as free ADSL Internet connection plug in all the rooms plus free wireless Internet connection in the lobby area. Thanks to its prime location, just a short walk from the Duomo, the Uffizi Museum and Via Tornabuoni, the Hotel is perfect for visiting the most important sights in the city.
Facilities:
Room Service (Limited), Currency Exchange, Telephone, Safe Deposit Box, Safe, Fax (For Guests), Laundry/ Dry Cleaning Service, Hairdryer, Mini Bar, Air Conditioned, Elevators, Complimentary Breakfast, Internet Access, Babysitting or Child Care, Photocopy Service, Cribs Available, 24 Hour Front Desk, Hot Tub, Maid Service, Non-Smoking Room, Pets Allowed, Smoke Alarm in Rooms, Sofa Bed, Wake-up Service, Common/Public Areas Accessible to Wheelchairs
Description:
Refurbished in 2001. Situated in the heart of the Florence city center in an elegant 19th century building. It is just a short walk from the Duomo, the Uffizi museum and Via Tornabuoni, the hotel is perfect for visiting the most important sights in the city. Amenities offered by the rooms:air conditioning/heating, telephone, ,ADSL, jacuzzi bath tub or hydro-jet shower, safe box, mini-bar.
Location Description:
From Amerigo Vespucci airport, follow the indications until Firenze coming in through Viale Alessandro Guidoni. At the roundabout take the exit 2 and go through Via di Novoli until Via Lugarno Amerigo Vespucci. Turn left and take Via del Moro. Turn right on Via del Trebbio. Turn left on Via degli Agli. Take Via de'Pecori.
Check-in:
02:00 PM
Check-out:
12:00 PM
Facilities:
TV, Breakfast, Heated Guest Rooms, Elevators, Porters, FAX, Bathroom Telephone, Bath Tub, Coffee Shop, Safe Deposit Box, Shower, Air Conditioned, Mini Bar, Currency Exchange, Connecting Rooms, TV Remote Control, 24 Hour Security, Laundry Service, Room Service, Hairdryer in Room, Telephone, Safe
Description:
Located in the centre of Florence, just a short distance from Santa Maria Novella, the central railway station, the stylish Strozzi Palace Hotel makes a perfect base for visitors to this historic city.

In a traditional building that dates back to the 19th century, it is within easy walking distance of many of Florence's famous tourist attractions, including the distinctively domed cathedral, the Duomo, the Uffizi Gallery, home to works by Italy's leading artists, and the Via Tornabuoni, the city's upmarket shopping area where you can find all the top names in Italian fashion.

The bedrooms are beautifully furnished and offer a full range of up-to-the-minute amenities, including air-conditioning, Jacuzzi, telephone, satellite TV, internet access, minibar and electronic safe and doorkey. Garage parking is also available.
Description:
Featuring stylish interiors and offering convenient facilities, the Strozzi Palace Hotel welcomes you for an unforgettable holiday in a prime location in Florence. This hotel is situated in the heart of the Florence and just few steps away from the area attractions that includes Duomo, the Uffizi museum as well as the Via Tornabuoni. To ensure you utmost comfort, the hotel offers elegantly decorated rooms that are tastefully furnished with modern amenities. There is no restaurant available on-site. After a tiring day, you sit back and enjoy a relaxing drink at the bar or re-energize in the jacuzzi.
Facilities:
Baby sitting service, Cocktail bar, Disabled facilities, Jacuzzi / Whirlpool, Lift, Safe deposit box, Wireless Internet access
Room Facilities:
Air conditioning, Cable / Satellite TV, Hairdryer, Mini bar, Private bathroom / Ensuite, Telephone
Description:
Strozzi Palace Hotel is located within walking distance of the Duomo and Uffizi Museum and approximately 10 miles from Florence Airport. This location is also within walking distance of Via Tornabuoni.
Hotel amenities include the lounge, room service, valet laundry service, currency exchange, and babysitting.
All rooms feature wood furnishings, satellite TV, air-conditioning, showers, whirlpool tubs, and high-speed Internet access.
Overview:
Situated in the heart of the Florence city center in an elegant 19th century building, Strozzi Palace Hotel menages to mix an antique and stylish interior
Check-in:
1400
Check-out:
1200
Description:
Situated in the heart of the Florence city center in an elegant 19th century building, Strozzi Palace Hotel manages to mix an antique and stylish interior decor with convenience and modern technology in order to satisfy even the most demanding of clients. Thanks to its prime location, just a short walk from the Duomo, the Uffizi museum and Via Tornabuoni, the hotel is perfect for visiting the most important sights in the city. Amenities offered by our rooms: air conditioning, direct phone access, PC Internet outlet, Jacuzzi, electronic safe, electronic key, satellite TV, minibar, garage.
Description:
The Strozzi Hotel is perfectly located for both business and leisure guests to Florence.
All hotel's guestrooms have all the conveniences expected in a hotel in its class to suit guests' utmost comforts.
The hotel creates a balance of rich culture and modern convinience to ensure you a memorable stay.
To book a room at the Strozzi Hotel, please select your dates of travel and complete fill out our secure online booking form.
Description:
The former Palazzo, dating back to the 19th Century was completely renovated in 2002 and comprises around 18 rooms spread over 4 floors of which 6 are suites. Guests may make use of the spacious foyer with lifts, safe, a currency exchange facility and a 24-hour reception desk. In addition, there is a TV room, Internet access and a restaurant. Room and laundry services are also available for an additional fee.
Description:
The former Palazzo, dating back to the 19th Century was completely renovated in 2002 and comprises around 18 rooms spread over 4 floors of which 6 are suites. Guests may make use of the spacious foyer with lifts, safe, a currency exchange facility and a 24-hour reception desk. In addition, there is a TV room, Internet access and a restaurant. Room and laundry services are also available for an additional fee.
Description:
Strozzi Hotel Florence
The hotel is located in the heart of Florence city center in an elegant 19th century building, Strozzi Palace Hotel manages to mix an antique and stylish interior decor with convenience and modern technology in order to satisfy even the most demanding of clients.
The hotel...

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User Reviews:
From: GG, United Kingdom
Date of Stay: July, 2008
Excellent and lavish room with plenty of space for 4. Good value for a family in Florence.
 
From: DK, USA
Date of Stay: June, 2008
Great city hotel, perfect location. Great staff
 
From: PK, USA
Date of Stay: March, 2008
Poor breakfast buffet. Go early - if they run out there is no breakfast available. Also, service at breakfast is poor. Not overly friendly. Other than the breakfast - the room was large and the the location was perfect.
 
From: MT, Malta
Date of Stay: January, 2008
On arrival we where given a double room with an addition of a folding bed,we couldn't even move nor open our lugage. When i complained they admitted and guaranted us they would change our room the next day,even tough we had paid muuch more for the first night then for the other nights.The hygeine of bathrooms with the luxury of hydro bath where exelent,especialy after a day walking in the streets of Florence. The hotel is very very very central to all places of interests in just few minutes by walk.
 
From: Sarah Cooper, United Kingdom
Date of Stay: June, 2007
The hotel was clean and (some of) the staff were friendly. Our major complaint was the breakfast - not really up to the standard of a 4 star hotel! The hotel ran out of ham, there were flies in the orange juice, the 'restaurant' was a cramped space next to reception and the waitress was rude and grumpy! Good location for everything though and rooms were quiet and comfortable.
 
From: NP, USA
Date of Stay: March, 2007
Excellent location near Piazza della Republicca. Rooms were large and clean. Satellite TV was good. Street noise went on till 5:00 a.m. on the weekend nights made it difficult to sleep. On Sunday night, the streets were quiet. Breakfast was varied and good. Nice breakfast room. Many steps to get to the upper floors. Elevator was helpful. Construction and scaffolding when we were there in March 2007 detracted from the attractiveness of the place. Good chinese restaurant next door, very popular with tour groups.
 
From: ES, USA
Date of Stay: February, 2007
I heard the sound of cars and the voice of people outside the window in the midnight. So I think that this hotel need to cover the window tightly.
 
From: KAYRAN EMİNE FUNDA, Turkey
Date of Stay: January, 2007
The location of the hotel is good,rooms are good too but the entrance of the hotel is very narrow and it's difficult to carry lagguages because there are stairs to go up for lift.
 
From: Sarah Clingman, USA
Date of Stay: November, 2006
This hotel was fantastic. Except two things. Massive construction going on outside of the hotel. Clearly not the responsiblity of the hotel, but it was so loud and started so early in the morning. And room #12 is right next to the kitchen. You can hear all the breakfast preparations. The room was fantastic, spacious, jacuzi tub was wonderful. Heated towel racks.
 
From: GINA PATRICIA CABRERA ORTIZ, Spain
Date of Stay: November, 2006
The room was great, we asked for a triple room. It was very spacious. Besides the location was amazing. Really close from everything. The only bad thing was that before entering into the elevator you have to walk like 10 steps of an stair, and with your luggage is unconfortable.
 
From: Marco Liem, France
Date of Stay: November, 2006
The hotel is in a great location, the room was very nice & spacious & the front desk very helpful. Negatives were only a shower & no tub - with all the walking around town a soak would have been welcome. Also the street noise was loud at times. The only major problem was poor driving directions to the hotel so we were frazzled by the time we made it but I would stay there again.
 
From: HH, Germany
Date of Stay: October, 2006
Location is excellent, it's really compensating for everything else. The room looked very nice even if it was incredibly small! Pretty little space for clothes too. Bathroom was really fine. Staff was very friendly and helpful. Breakfast buffet had very little to offer though and quality was not so great either.
 
From: Booth Myers, USA
Date of Stay: September, 2006
Our room was attractive and clean although a little on the small size. The staff appeared to be poorly managed and trained. We were given a key to the wrong room and the staff sent us back to the room twice with the wrong key until they were able to sort out which room and key was ours. The public areas are somewhat stark, and when we arrived there was no one to help us up the narrow entry stairds to the lobby. The manager finally sent one of the cleaning laides to wrestle our luggage up the stairs. Not a grat first impression. Hotel location, however is good.
 
From: Peter Chapman, United Kingdom
Date of Stay: September, 2006
The receptionist was excellent on our arrival giving plenty of information on how to get about, where to eat, what to see etc. The room was large and clean although it did suffer from quite a bit of street noise. The location was excellent, just round the corner from Piazza della Republica. All in all a good place to stay for your first visit to Florence.
 
From: RP, USA
Date of Stay: July, 2006
No hot water for morning showers? Inexcuseable! Nice rooms, not very remarkable. Good central location in Florence
 
From: Gerald Morgen, USA
Date of Stay: July, 2006
The location of the hotel was perfect for seeing Florence, very near the Duomo, Ufizi and Academia. The air conditioning unit was not large enough to cool the entire room so while comfortable sleeping it was very warm in the bathroom.
 
From: SN, USA
Date of Stay: July, 2006
We had the Michaelangelo room (great space) and the air conditioning unit operated poorly. The room never cooled off despite running nonstop for over two days. But location was perfect in relation to all sites in Florence!
 
From: Michael Brancato, USA
Date of Stay: June, 2006
This was the end of our trip the last hotel in Florence it would have been nice to end positive, #1 the hotel staff refused to help us with our lugage, #2 the rooms were small dirity, and the window would not open, the Aircondition did not work wich they were notifyed at 4pm and again at 9pm and agin at 11pm no one came to fix the air, upon checking out I asked if the at the front desk if they could call the garge and have the car brought to the hotel they refussed so we went to the privous hotel and asked if they would do it and it was done at once, upon checking out i asked if the bill would be adjusted due to the air not working and i was told i would have to wait until noon when someone else came on all in all i enjoyed florence very much but would never recommend this 4 star hotel which should be a 2 star hotel at best to anyone i will contest the hotel charge when it arrives
 
From: Tammy Williams, USA
Date of Stay: May, 2006
Strozzi Palace was very conveniently located with only a short taxi ride from the train station. Could have walked but would have gottent lost I'm sure. Located in the heart of all attractions. Walked everywhere. Friendly, English speaking staff that gave us great dinner recommendations. Clean, large room for 4 only problem was one huge king bed and 2 twin metal framed (more or less, cots!) for the other 2 girls. We delt with it but it wasn't the most comfortable arrangement for sleeping. Other than that, the location was great, clean room and nice staff. Breakfast included in price and it was good w/lattes and cappuchinos included at request!! Would stay here again.
 
From: Julia Arden, New Zealand
Date of Stay: May, 2006
The location, quietness and facilities of the hotel were first rate. The only problem we had was that they tried to bump us through to another hotel when we arrived, claiming a problem of overstaying from other clients. I did not think this was acceptable, given that we had booked that hotel specifically and reserved several weeks ahead. If I had not been able to throw a fit in Italian, I don't know what would have happened. We stayed there and everything else was fine, but it wasn't a good start.
 

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