Hotel La Fenice

LikedThe location is perfect and central. The breakfast and the terrace were lovely and the staff was great and very helpful. Also they provided good gluten free options during breakfast upon request. We also liked the fact that your luggage will be delivered to your room since we left the luggage there as we arrived earlier than the check in time.

DislikedThe triple room was a bit too small for 3 people and it only had 1 window. Also the hotel shares a reception desk with another hotel round the corner (only a couple of minutes away).

LikedGreat room very clean

LikedLocation was central.

DislikedVery poor customer experience, when you arrive at the property there is no on site reception, you need to check in at another hotel which is not per the advertising. Our access cards were terminated so we could not access the hotel in between our stay, the service to restore this access was incredibly poor and unfriendly. The overall hotel room was extremely hot, not sufficient air ventilation which did not help. The room we were placed in looked nothing like advertised. The wifi facility is extremely poor, disconnects every few seconds. The location whilst central is located near dumpsters where there can be extreme noise in the middle of the night which woke us up multiple times during the night. The breakfast included is not worth it, most the items were stale, only coffee was okay. Upon check-out they incorrectly wanted to bill for water we didn’t consume as well. This place was definitely not worth the value to say the least, I’d advise against booking here as it was a very unpleasant stay