| From: RP, USA |
| Date of Stay: May, 2008 |
| We had a wonderful time in Venice! San Marco Palace is very close to St. Mark's Square. Our rooms had a sitting area with TV, plus a separate bedroom. It was nice to have breakfast included in the price. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2006 |
| The rooms are all huge and new suites, best location in Venice and the daily complimentary breakfast is superb. Strongly Recomended. |
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| From: Dale Weber, USA |
| Date of Stay: May, 2008 |
| We stayed in the Executive Suite because we needed 4 separate beds and two bedrooms. The room was spacious and clean and the location was very convenient, especially because we were traveling with my 85 year old mother. The breakfast was minimal, although the breakfast room was pleasant. The problem we had was with the staff. Having just come from Florence where the staff was warm, welcoming and helpful, we were shocked at the rudeness of the staff here. With the exception of the bellhop who helped us to our room, we arrived after 11pm, all were less than helpful. On one occasion, my daughter needed to contact the airlines about her morning flight. We asked the desk clerk if he would look up the contact number for the airline on his computer and he refused. We explained we merely wanted the phone number so we could confirm flight details and he steadfastedly refused. We were dumbfounded. With all the money we were spending on the Excecutive Suite aside, it is a minimal request to accommodate your guest. Later that evening, a fuse must have blown and we lost our electricity. We again went down to the evening desk clerk and asked for his assistance. He came to look at the room and decided there was nothing he could do and no one he could call. We would have to make due. Don't forget I have my elderly mother with me and the Suite was in total darkness! He left and we chased after him asking if at least we may have a flashlight. I just couldn't believe the treatment we received. I would never return to that hotel. Even though the location is convenient, it really taints the trip to be confronted with such rudeness when you return back to your room after a pleasant day. Do yourself a favor and find another hotel to enjoy your stay at. |
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| From: Ivanov Alexey, Russia |
| Date of Stay: January, 2008 |
| The location is brilliant. Greater 2-bedrooms rooms, conditions, furniture very simple and modest. In room is loudly, fight of bells on San Marco square. The staff very careful and close. |
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| From: JC, USA |
| Date of Stay: October, 2007 |
| Staff was helpful. Gave us info about getting to the airport from the hotel and made arrangements for us. We stayed for seven nights. Everything was expensive given the dollar exchange to the euro. Overall it was a positive experience and lived up to it's four star rating. |
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| From: Roger Quinn, USA |
| Date of Stay: October, 2007 |
| My husband were travelling to celebrate our anniversay. The hotel was wonderful but we had a little trouble finding it when we arrived. |
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| From: Hans Arno Roth, Germany |
| Date of Stay: August, 2007 |
| To locate this Hotel(palace!) rather impossible as there are 4 different places belonging to the San Marco.Also to reach it by Water-Taxi is very difficult and expensive. The porters charged me 40€ for a transport of my luggage over 100 m.!!! |
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| From: PV, USA |
| Date of Stay: July, 2007 |
| The location is excellent, just a few steps away from San Marco Plaza. The room was good and spacious. However, the shower is not up to standard (the shower head is mounted right next to the window and its curtain. This resulted in wet curtain and window everytime we showered. Water from the shower tends to splash on the bathroom floor) |
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| From: Maria Villavicencio, USA |
| Date of Stay: May, 2007 |
| They were so nice and helpful. Due to the fact that my father is 89 yr. old and a hard time with stairs, they tried so hard to help us. It was great! San Marcos Square was at walking distance from our hotel. |
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| From: JC, USA |
| Date of Stay: April, 2007 |
| We loved this hotel. We traveled with our two boys, ages 11 and 14, and we had a suite, which suited us perfectly. The location of the hotel was ideal and the breakfast was amazing. It was luxurious yet comfortable. |
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| From: Michael Lindner, Germany |
| Date of Stay: March, 2007 |
| Very spacious, nicely quiet, close to San Marco squarre as adervetised. Maybe not quite what I would call a 4 star but more an upper 3 star. |
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| From: PB, Italy |
| Date of Stay: January, 2007 |
| if you read this please choose another hotel. we have change 2 room before leaving the hotel. it's incredible how as a hotel of that category can have such problems: nauseous smell in the bathroom or absence of (warm) heating in winter. the room are like appartment but this this is not so usefull. |
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| From: Maitena Otaño, Argentina |
| Date of Stay: January, 2007 |
| Great hotel, great location. We had a family suite, with plenty of space and light. We regret we stayed for only one night. It is equipped with kitchen and table and chairs. Breakfast was great. We felt ourselves assisted and taken care of. If you are willing to pay for a good hotel, this one would be a great choice. |
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| From: Gerard Bos, Switzerland |
| Date of Stay: October, 2006 |
| Travelling with kids to Venice, San Marco Palace is a excellent option. The rooms are spacious and location is ideal just next to San Marco Piazza. If you take the trip to Murano (included in room rate) do not forget to negotiate very hard on prices or check in shops before you go what you are prepared to pay! Rooms can be very noisy depending on your neighbours. Overall good bargain and excellent place to stay a few days with a party of two or more. |
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| From: JW, USA |
| Date of Stay: October, 2006 |
| Very nice in every respect and wonderful location. |
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| From: SH, Italy |
| Date of Stay: October, 2006 |
| Location was good. Only problem was hot watter supply suddenly stopped in the midnight. Staff came to the room but could not repaired it. We had no way but to use cald water. |
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| From: TD, USA |
| Date of Stay: September, 2006 |
| We had several problems with the San Marco Palace: first, it's quite hard to find if you've never been to Venice. For example, when we arrived via water bus at San Marco square and called the hotel asking where it is, the front desk was of virtually no help as whoever was working told us to look for a restaurant "to the right of the church" and then walk up the street from there. There are probably 50 or more restaurants meeting that category on Piazza San Marco. It ended up taking us almost an hour to find the place (it's actually less than a 5 minute walk from the water bus stop). Second, the front desk staff was rude (particualary the women who works there during the morning hours) and not very helpful in terms of making recommendations on places to eat, etc. Third, I booked a two bedroom, two bath suite since we were traveling with another couple. What we were provided was a one bedroom suite with a pull out couch bed. Fourth, the showers had poor water pressure and never really got hot. On the postive side, the rooms were clean and modern (particulary for a European hotel). And the location of the hotel is good, particularly if you're a first time visitor to Venice, as it's literally a few steps from Piazza San Marco. While I would stay there again simply because of its location, next time, I will make sure I am provided what I actually booked and get a room with a bath that consistently has hot water. |
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| From: Henry Krebs, USA |
| Date of Stay: June, 2006 |
| Great location and excellent rooms for the money. Be sure to arrange porter service in advance if arriving by water taxi or vaporetto as carrying your luggage through a packed San Marco Square and over the bridge just before the hotel is just bloody brutal. |
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| From: Marilyn Barlow, USA |
| Date of Stay: June, 2006 |
| We were a little nervous about staying at a hotel we booked over the internet. We were pleasantly suprised! The room was spacious, the location was great, and clean. I would highly recommend this hotel! |
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| From: Sue Hamer, New Zealand |
| Date of Stay: January, 2006 |
| A little hard to find at first but an excellent location just of St Mark's Square and close to shops restaurants etc. Rooms quite spacious and clean, very quiet. |
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