| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: December, 2008 |
| Sadly, I can only write a very scathing review of this hotel!
My experiences with the Radisson Plaza in Sydney began a few days before I arrived. I called them to check which room I had been booked into and, after reading a review on another site, requested that the two single beds in the room NOT be pushed close together as I was sharing with an elderly Aunt and wanted a bit of space so we could sleep without breathing into each other’s faces....
I also explained that I would be arriving at 10am after traveling from interstate since 4am, and needed to rest and change before I was due at a function at 3pm. The person on the phone said they would request an early book-in time and indicated that a room would be ready for me when I arrived.
I got there a bit after 10am on Thursday 4th December. The RUDEST staff member possible was at the reception counter!! My room had been booked and paid for by the organisation that had invited me to Sydney. The man at the counter confirmed my booking, and then requested a credit card from me. I told him I didn’t have one. He then told me to pay him $100 “in case I used the mini bar”. I told him that I didn’t have $100 and re-explained that the room had been paid for by the organisation and if there were any problems maybe he should talk to THEM! I also asked for the mini bar to be taken from my room as I had no intention of using it.
The man then said that I had to wait until 2pm for a room to be available for me. I told him I was very tired and needed a cup of tea and a rest before having a shower, getting changed and attending the function at 3pm. He said I could use the shower at their ‘Health Cub’. I asked if there was a bed there I could rest on for a few hours... The answer was ‘no’. He then turned away and ignored me....
I then told him I NEEDED to rest (NO offer of a cup of tea was forthcoming...) and would do so by sleeping on a sofa in the foyer until a room was available. Within half an hour of me stretching out on one of the lounges, a LOVELY, kind and helpful young staff member, Ravi Singh, approached me and said a room was available and I that would be upgraded to a Premier Room. She took me to this room, which had two double beds in it (placed about 30cm apart).
Returning to the room with my Aunt later that night after the function, and wanting to make ourselves another cup of tea, we realised that there was no milk left, as there had been only 3 or 4 single portions of milk provided. After trying to call room service about four times they finally answered the phone and promptly brought 4 more single portions....
Strangely, there were only enough products for ONE guest in the bathroom, so we had to share the shower cap and shampoo... and there was only one armchair to sit on...
There WAS an extra sugar packet, I discovered it imbedded in thick dust under the TV... It’s probably STILL there!
The next morning we went to check out at 9.30am. The ‘express check out’ counter was unattended and the same man was at reception. He ignored me when I asked him if I could check out until, worried that I would miss my flight back home if I didn’t leave soon, I INSISTED on him taking my keys... He was SO RUDE that I approached another staff member in the foyer and asked him to identify the receptionist, whom he named as ‘Abdhallah”. I told this other staff member that I was going to write a review of the hotel, he looked shocked, then asked me what I was going to say in it....
I was SO disappointed to have this hotel stay almost ruined by the unpleasant Abdhallah. If there were more staff members like Ravi Singh employed to assist guests, it would almost be worth its five star rating.... |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: April, 2008 |
| Excellent service from the Concierge |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: April, 2007 |
| I really liked this hotel because it was clean, the staff was friendly (especially the concierge who knows everyone) and the food and drink were very very tasty. The location is fantastic since it's on Pitt St. as well, and that's quick walk to Circular Quay as well as shopping. The gym is samll and can fill up quickly, but in this city you can walk so much anyway, that it can balance itself off. |
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| From: Carolyn Buiaroski, Australia |
| Date of Stay: August, 2008 |
| We took the indulgence package and it was well worth the price. Great hotel with excellent facilities. Very comfortable room and bed. We'll be back! |
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| From: Pamela Smith, Australia |
| Date of Stay: March, 2008 |
| We found the staff at the hotel to be very, very helpful and our stay was most pleasant. The location of the hotel is perfect for every occasion. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: April, 2007 |
| I really liked this hotel because it was clean, the staff was friendly (especially the concierge who knows everyone) and the food and drink were very very tasty. The location is fantastic since it's on Pitt St. as well, and that's quick walk to Circular Quay as well as shopping. The gym is samll and can fill up quickly, but in this city you can walk so much anyway, that it can balance itself off. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2008 |
| Very friendly, personal service which is something that is lacking in other 5 star hotels we have stayed at. We will be booking again in December of this year because we loved it so much. Thankyou for a great experience. |
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| From: Mike Morrison, Australia |
| Date of Stay: February, 2008 |
| Lovely hotel in the Sydney CBD. Very close to both the city and the Rocks area. Staff were friendly and accommodating. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2008 |
| The hotel has a beautiful foyer with a bar and a very good restaurant where the staff were friendly and helpful. The reception staff and concierge were less than friendly. The sound proofing of the rooms needs addressing as normal talking and laughing could be heard in the room next door. The indoor pool and sauna was fabulous. |
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| From: Robert Davis, Australia |
| Date of Stay: January, 2008 |
| Excellent location. Suggest breakfast in cafe on opposite corner of Hunter & O'Connell. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| Reading the mixed reviews from other websites, I had no idea what to expect.
Upon entering the room, I was pleasantly surprised. The atrium room was small but the high ceilings made up for it. The furnishings were modern and the facilities were adequate. The bathroom was beautiful with a large shower.
The location isn't the greatest on a Saturday/Sunday as Wynyard is very quiet on the weekends during the day.
I will definitely book at this hotel again. The package I booked also included late checkout at 4pm which made it all the more sweeter. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: November, 2007 |
| it was a very nice room! and a GREAT location!! within walking distance to everything!! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| Fab stay etc. Only minor problem was that we had a late check out of 4pm and got "disturbed" twice on the Sunday by housekeeping who did not seem aware of our late checkout..... |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: May, 2008 |
| Staff very helpful. Lovely room and nice breakfast. Would stay again. |
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| From: Michael Montgomery, Australia |
| Date of Stay: April, 2008 |
| Wonderful staff that made us feel welcome. The staff in the restaurants and the valet parking guys go beyond their jobs descriptions! We will be back! |
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| From: Lynette Stenberg, Australia |
| Date of Stay: April, 2008 |
| On check-in I mentioned to the front office person that I may require an additional night and that I would prefer the internet rate. He said that would not be a problem if I advised before 6am the following day. I did not require the room but it was good to have someone accommodating.
Room was spacious (there were two of us) with comfortable beds and choice of pillows, great bathroom, great room service. We loved it. |
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| From: Samantha Chatfield, Australia |
| Date of Stay: April, 2008 |
| Small, kind of out dated room but fantastic service and great location so it was well worth the stay.
Will definetly stay there again when i dont want to drive all the way home after a big night out! |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: February, 2008 |
| The food we ordered from the Hotel resturant was value for money and the service and facilities were excellent. |
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| From: Lucy Atkins, Australia |
| Date of Stay: February, 2008 |
| Nice sized rooms for Sydney, excellent gym and one of the best breakfasts I have had in an Australian hotel. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: February, 2008 |
| This was my second stay at the Radisson; apart from making the mistake of staying at the hotel on the first night of the Sydney Festival (the street noise was dreadful - although not the hotel's fault), this hotel has a great location and is amazingly quiet. Nice rooms, good space and a comfortable, tranquil elegance. I will definitely return. |
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