| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2008 |
| I had the worst experience I've ever had at any hotel at this one. I booked my brother and his new wife a suite the night of their wedding and my other brother booked a couple of rooms for us and some friends. First, they confused our reservations. Heaven forbid two people with like last names make reservations for the same night. Second, while checking in I asked the woman at the front desk if they validated for parking and handed her my parking ticket, in the confusion of their screwing up our reservations she never gave it back to me. When I remembered it later and went down to pick it up, instead of giving me back my original ticket, they gave me a "Guest Parking Pass" and charged my bill 15 extra. I argued that it would have been nice to be warned about such a high parking price when making the reservation and they simply said one should expect it downtown. The next day, when leaving, my brothers who arrived at the same time paid half as much for parking using their original tickets. I got charged twice as much because I bothered to let the Radisson staff know I was their customer than if I had been some random person off the street using their garage. I've called to complain and request a credit 3 times and have been thoroughly brushed off by the staff. I have a list of other complaints (room was freezing, ice machine didn't work, soda machine didn't work), but this was the one that crossed the line. Do not stay here! Service is horrible!! |
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| From: Nancy |
| Date of Stay: October, 2008 |
| It met my expectations, I attended a wedding at the Hilton down the street, and in comparison the Radisson was much warmer, comfy and had a friendlier staff. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2008 |
| The place is NOT a first-class hotel. there was cola (I hope) covering the bedroom walls, the mini-bar was empty and pulled out into the middle of the room because it did not fit under the bar. There were no remotes to either of the very old 26" TV's, and when I called to tell the front desk that there were none, the clerk said, "Well, did you ask for one?" Please, do not waste your money. This place is a very expensive rip-off....no wonder they make you pay in advance with no refunds allowed... |
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| From: Angie |
| Date of Stay: October, 2008 |
| I would not recommend this hotel, They advertise sleep number beds but, only certain rooms have them. Service was very slow and no one knew what was going on. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2007 |
| Best feature elevators & Starbucks in the lobby.Worst feature TJIFridays hotel eating place?? Good waiters poor poor food quality, stay away from buffets- omlet chef lacks experience you cant get an omlet buffet is not stocked most of the time even when there is a lack of customers, after eating there brealfast is the worst I have seen in many years. Dinner: I had a brisket sandwich flavor removed with both the sandwich and the aujus, serice again was good french fries were cold soggy and white. A trained chef is needed desperatly |
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| From: Jan |
| Date of Stay: September, 2008 |
| Convenient to downtown Austin we walked everywhere. Right on Town Lake, so great location for runners, walkers. Canoeing and kayaking rentals fairly close. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2007 |
| best location in town. loved the beds. friendly staff. really liked Fridays and Starbucks on first floor |
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| From: Jennifer |
| Date of Stay: June, 2008 |
| It was very nice. The lobby area and entrance were very up to date. The staff was excellent. The rooms could use a little remodeling and be updated. I had a good experience and the location was excellent. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: September, 2006 |
| We have needed a hotel 3 times in Austin and the last 2 were at the Radisson. The location is great, the parking is convenient and they just seen to want to go out of thier way to see to it that your stay is a good one. |
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| From: Sam |
| Date of Stay: June, 2008 |
| Overall it was a good experience and the staff at the Radisson was friendly and helpful. Loved the location but didn't at all care for paying $15 a day for hotel parking or $9.95 per day for high-speed internet. Those costs should have been built into the room charge. |
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| From: Jerri |
| Date of Stay: June, 2008 |
| Nice, very plain place to stay. No frills. |
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| From: Cory |
| Date of Stay: May, 2008 |
| A nice hotel, but very reasonably nice, so you get a lot of young people partying until all hours of the morning. |
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| From: Viktoryia |
| Date of Stay: May, 2008 |
| I would never stay there again and would not recommend it to anyone. |
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| From: Erica |
| Date of Stay: May, 2008 |
| It's a great hotel for the location and I really enjoyed my stay. Nice rooms, comfy beds. The crazy thing about the hotel is they charge you $15 a night for parking. I know that it's a downtown location and all, but if you are a guest of the hotel that should either be included in the price or it should be free! If you don't mind the charge, it's definitely worth it. |
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| From: Leta |
| Date of Stay: May, 2008 |
| I really enjoyed visiting this hotel. The scenery was beautiful. Enjoyed having a restaurant on site for convenience and the parking was very convenient. |
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| From: Kelly |
| Date of Stay: April, 2008 |
| Outstanding location, great service, great rooms, TGIF restaurant and Starbucks in hotel. Excellent rooms. Highly recommend. |
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| From: Scott |
| Date of Stay: April, 2008 |
| You can't go wrong staying here. |
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| From: Mary |
| Date of Stay: April, 2008 |
| Beds were comfortable and it is in a good location. Room clean and so was bathroom. Needs some updating to comforters, instead of ugly bedspreads. Close to Lake Austin and that was great. Lobby was nice and Starbucks in building was great! |
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| From: Bonnie |
| Date of Stay: March, 2008 |
| It seems better than 3 star. The location is perfect. It's on Town Lake. It's on Congress, the main-action street in Austin. We could walk to 4th St, 6th Street and the Capitol Building. The room had all the same accommodations that a 4 or 5 star hotel had. Maybe it was smaller. I can't tell the difference. |
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| From: Erik |
| Date of Stay: March, 2008 |
| Great location in Downtown Austin on Town Lake. Not a luxury hotel but nice enough, clean, with friendly staff. Would definitely stay there again. |
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