Petit Palace Arenal Hotel Madrid Spain. Best Hotel Deals & Reviews

Overview:

The 19th Century building that is home to the Petit Palace Arenal Hotel Madrid was, as the name implies, originally a palace. It is a perfect balance of elegance and modern convenience, and visitors will enjoy the lovely furnishings and decoration as well as the comfortable and friendly restaurant in which a cocktail, snack or meal can be easily enjoyed. Though many major attractions are within easy walking distance, the hotel also provides free bicycles for all guests.

The Petit Palace Arenal Hotel Madrid is located at Calle Arenal 16, and is near both the bus and metro stations.

The 64 rooms of the Petit Palace Arenal Hotel Madrid provide guests with high-tech conveniences as well as luxury amenities. Each room offers high-speed Internet service, satellite television, minibars and kitchens and baths with hydromassage showers and opulent toweling robes.

Only steps from the world-famous Puerta del Sol is the Petit Palace Arenal Hotel Madrid. Its central location provides visitors with easy access to such locations as the Gran Via, Plaza Mayor and Royal Palace as well as some of the city’s best shopping, dining and entertainment venues as well.

Amenities:

24 Hour Reception
Air Conditioned
Babysitting / Child Services
Banquet Facilities
Bar / Lounge
Business Center
Cable / Satellite TV
Concierge
Currency Exchange
Disabled Access
Dry Cleaning
Elevator / Lift
Fitness Room
Florist
Hair Dryer
High-speed Internet
Housekeeping
Laundry service
Massage / Beauty Centre
Medical Assistance Available
Meeting Rooms
Mini Bar
Modem / Data Port
Multilingual Staff
News Stand
Non-Smoking Rooms
Parking
Pets Allowed
Restaurant
Room Service
Safe-Deposit Box
Secretarial Service
Tour Desk
TV
Wake-up Service

Check-in:

From 12:00 PM

Check-out:

Prior to 12:00 PM

User Reviews:

Rating out of 5

Cleanliness
Facilities
Service
Location
Pricing
Rooms

Overall rating

Based on 9 reviews

Date of Stay: April, 2008

We booked a twin room and confirmed this by e-mail before arrival. When we arrived at 1500 our room was not ready - not a problem as we needed to get lunch. When we got back we discovered that we had only a smallish double bed for two largish(?) adults (why we always try to get a twin bed room). We were made to feel that we were being very difficult and troublesome. We were promised that a twin room would be sought for us next day - heard absolutely nothing more and we had to make do. Only one chair in the room and that was broken. This might not have mattered if there had been a decent sized seating area elsewhere in the hotel - but only a bench seat in reception and two armchairs in dark room used for internet access.Key reception staff were extremely unfriendly and given what we paid per night (+/- 150 Euros) we were very disappointed. Cleaning staff very friendly.Hotel's best bit was its good location close to Plaza Mayor.Usually we can put up with most things if we get a smile and an apology - clearly not included as musts in whatever 'customer care' training on offer to the reception staff we encountered.

	Date of Stay: March, 2009
The hotel itself was okay it was the location. It was very far from where we wanted to be. The hotel was fine!

	Date of Stay: October, 2008
Really good hotel with very kind staff. The receptionists were very helpfull. Good and central location. Delicious breakfast buffet. Unfortunately the bed matresses were very hard so we didn't sleep very well - this is probably the only reason that we would choose another hotel next time.

Date of Stay: July, 2007

Our room was very small, but adequate for the 2 of us. We found it to be quite clean, comfortable bed, lots of hot water, excellent A/C, elevator, free internet, excellent location for seeing Madrid -- located between 2 main Metro stations, 1/2 block from the Opera, adequate restaurants, excellent breakfast - worth the extra charge of 8 euros. Desk clerk, Oscar, was very helpful with instructions of how to get to various locations. We extended our stay an extra 4 days!

	Date of Stay: May, 2007
the rooms were chlostrophobic and the en - suit had a central viewing panel, possibly suits some people's tastes but not ours , for a high tech hotel where was the flat screen tv ? Plus points - Good central location close to Metro, bars ,shopping, walking distance for all the major attractions

	Date of Stay: September, 2007
The location was the best thing about the hotel. The TV didn't work, and another English speaking station would have been nice. Over all, the hotel was okay, at best. The accommodations met my expectations because my expectations were low to begin with. I did appreciate the proximity to shops and clubs.

Date of Stay: May, 2007

This hotel is in the heart of the touristy area - near Plaza Mayor. Other than that, it doesn't have much going for it. The rooms had no extras-no iron or hair dryer. All the room have two twins pushed together - no seperate beds, no king/queen. And the bathroom door is made of glass, so if you're sitting on the toilet, a person in the room can look straight through to see you. The non-smoking room smelled of old smoke. Ultimately, the rooms have little to recommend them, but if you're not fussy and you don't plan on spending much time in the hotel, it's okay.

Date of Stay: October, 2006

Not a thing. Everything. I stayed for 2 nights. There was no hot water at all. The room had no view. The room had a horrible (mildew) and I could not open the windows, because I was blasted with the roar of the air conditioning system. Hotel staff was rude and argumentative when confronted about the problems. I'm in the process of disputing the charges to my credit card, because service was not rendered.

	Date of Stay: April, 2006
We stayed here for 2 nights on the first part of our European honeymoon and had a great experience. Internet access from room, TV, safe with no deposit required, spacious bathroom. Shower door kept coming off tracks, but no big deal. GREAT European buffet in mornings. Better than othter hotels!

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See 17 Photos	User Rating 2.5 out of 5 See 9 reviews Petit Palace Arenal Hotel Madrid [] 16 Arenal Street Madrid, Spain
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Amenities:

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