Penta Hotel Reading United Kingdom. Best Hotel Deals & Reviews

	Date of Stay: July, 2009
One night at PentaUnable to find our booking, therfore booking in very slow.Conflicting advise on using a drinks voucher.Conflicting advise on using local car park and chargeA one price breakfast with no possibility of a light or continental available.The cooked part of the breakfast was poor and cold as were the plates.

	Date of Stay: June, 2009
Monday in ReadingBed very comfortable and lots of space. Great TV - liked the onscreen fish! Shower was brilliant - nice toiletries. The lifts took a long time to come in the morning but aside from this I had a very pleasant stay.

Date of Stay: June, 2009

Modern decor, just step up the service ( a little)Stayed here for 1 night after making my way from London, got there at 7pm and needed to shower and order room service. Room was clean and new but with a few snags - flickering light in bathroom, no iron or ironing board. Called down to room service for 20 mins, it was engaged and so was reception. Ended up walking down to reception to order to be told it was a known issue with the telephone system. Breakfast was not included and was expensive for what I got.

Date of Stay: June, 2009

Good value when booked via Laterooms.Hotel was centrally located & easy to find, downside is the NCP car-parking (no on-site available) - only a short walk but even with hotel discount voucher still £8 for our over-night stay. The room had great modern styling, the beds were huge and cosy and there was plenty of space in the room generally. Bathroom was finished well, clean and stocked with nice products. Room-service came quickly and was really tasty/good value for money. Only minor downside was that our room faced the main high-street/road, so was very traffic noisy throughout the night. Excellent value for money when booked via Laterooms.

	Date of Stay: May, 2009
Central LocationGood accommodation centrally located.

Date of Stay: May, 2009

Not as described with unhelpful staffDon't get me wrong.. for the money (£45 a night) this hotel was great. The staff however let it down. I booked a double room for saturday night for my partner and I. On arriving at the hotel the guy assured me that I was not booked in (I had booked 2 weeks before and had written confirmation!) When he finally found the booking (had been booked in for the wrong night!) we were then given a room. Room itself - decor was fab, very modern, comfortable etc. However, room had twin beds when I booked a double. Were then told that all rooms had this. Had not been informed this on booking. After asking various couples on the way down the stairs this was the case in all rooms in the hotel . Very disappointed that we had not been informed. Staff were unhelpful and rude. Impressed with hotel but not with customer service.

	Date of Stay: May, 2009
It was pretty good, however let down by poor customer service - had to wait 45 minutes for a simple main course and it was not even busy. Also ended up with another meal on my bill, which I had to argue blind was not mine, when I pointed out it was not my signature on the receipts they gradually accepted. Would give them a second chance.

	Date of Stay: May, 2009
Single traveller - last minute bookingBooked at 11am on the day. This was great value - only £45 for a double room. Not very spacious, but OK for an overnight stay. Again, not much hanging/storage room, but not neccessary for a short break. The hotel has just been refurbished, so everything was new and in working order. In the centre of Reading - everything in walking distance.

Date of Stay: May, 2009

A great hotelCentrally located so great for my purpose. Walking distance of many eateries and shopping malls. Food was very expensive - £14 for breakfast. Dinner menu was expensive too so didn't try it (though there was an offer on the ticket that came with the room card - £9.50 for steak and chips) but sadly the restaurant stafff knew nothing about it! Newly refurbished and although decor was a little unusual the room was excellent, clean and confortable with a big flat screen in it. When I first arrived there was no remote for the TV but a quick word with reception and there was one there within 10 mins

	Date of Stay: May, 2009
Penta Hotel - Lovely hotel shame about the customer serviceThe hotel had been recently updated and was lovely, the food was outstanding - however a huge let down was the attitude of the staff behind the main desk, there customer service was not good at all.

	Date of Stay: May, 2009
Our weekend awayHotel in brilliant position, close to shops and restaurants. Very modern interior not to everyones taste but we loved it. Pehaps a man designed the rooms because there was no mirror or socket near to the dressing table/desk making it impossible to use appliances. But apart from this the bathroom was brand new and well organised. Would stay again.

	Date of Stay: May, 2009
STAY ON 06 MAY 2009Slightly strange decor. No swimming pool as advertised. Food and wine very expensive especially breakfast though good quality.Price paid for room ok but normal rack rate grossly overpriced. central location but right by A329.

	Date of Stay: May, 2009
Clean and modern with good pricing

Date of Stay: May, 2009

Great value for city centre Reading. The room was very nicely furnished, comfy bed, pristine bathroom. Breakfast was buffet style and good selection of food.Downsides may be resolved during the refurb the hotel is undergoing; lifts didn't work properly and stairs were not easily visible. In fact probably the most disturbing aspect was that the fire exit signs weren't illuminated in the dark corridors. Bedroom doors were heavy and shut with a bang - disturbing if you're a light sleeper.

Date of Stay: April, 2009

Comments on Penta ReadingMy first impressions, from check in, were that the hotel is well designed and modern. However, it is obvious that major works are on-going, particularly on the first floor. One of the 2 lifts didn't work and the other had to be \"helped\" at every floor because the doors would not close. I couldn't get to my room via the stairs because they've blocked access to the lobby from the stairs. My room overlooked the dual carriageway and the constant road noise was a serious annoyance. They need better sound insulation! The food at dinner was good, but the service was poor. At check out, I had to ask for a VAT receipt as the first one didn't have it on. I chose to stay there because my usual hotel was full and the rates were reduced. I now understand why and won't be going back unless I hear of significant improvements.

Date of Stay: April, 2009

Good hotel ruined by the traffic noise.This hotel is good in most respects but is ruined by the excessive traffic noise. I will never stay there again, I got no sleep and when I complained in the morning it did not seem to suprise the receptionist which made me even more angry. The lift is very hesitant, it seems to take ages due to the door closing and opening several times before deciding to set off.

Date of Stay: April, 2009

Let down by Customer ServiceHotel very nicely decorated and common areas and rooms tasteful and clean. However, very disappointing customer service. I was summoned from my room to pay for the evening meal I had just had, and accused of 'leaving the table without paying'. For some obscure reason this had not been charged to my room. At checkout the following morning the girl seemed to be staring and tapping interminably into a computer screen while we waited 10 minutes to settle our account. A really nice hotel spolied by crass customer service.

	Date of Stay: April, 2009
What a Shame!!I have stayed at this Hotel on many occassions in the past, when it was the Renaissance. What have they done to it!! It looks awful. The rooms are plastic and have a mix of dreadful colours. The only good thing was the oversized shower head in the bathroom. Sorry, but won't be staying there again.

	Date of Stay: April, 2009
Very niceit was very nice , i loved the new retro look

	Date of Stay: April, 2009
Hotel public rooms under renovation and was inconvenient as not informed prior to stay.

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See 27 Photos	User Rating 3.5 out of 5 See 89 reviews Penta Hotel Reading [] Oxford Road Reading, England, United Kingdom
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Penta Hotel Reading

Rating out of 5