| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: September, 2008 |
| Excellent location. Great rooms. Mostly friendly staff. Enjoyed immensly. |
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| From: Jan |
| Date of Stay: November, 2007 |
| Friendly staff, lovely rooms with beautiful beach view, nice beach, convenient location, relaxing atmosphere, nice complimentary activities (lei making, hula lessons, plant walk, name translated into Hawaiian). |
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| From: John OWEN, Australia |
| Date of Stay: June, 2008 |
| Ideal location on the beach. Good eating options in house. Recently renovated rooms are like new. Ocean view room really did have an ocean view. Would definitely stay there on our next visit. |
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| From: Alice |
| Date of Stay: December, 2006 |
| What a disappointment. This hotel was hard to get to on the day we arrived. There was construction going on and there was no way to enter the "drive-up" part of the hotel. After four attempts (driving around and around the blocks), a construction vehicle was moved and we were able to drive up to the hotel entrance. This took over an hour. Upon check in we were informed that we could not use the room we had booked because we had our toddler with us. We explained that he did not need a bed (we travel with bedding for him) and that I was fully aware that we would likely receive a room with only one bed (which was fine with us). The upgraded room was falling apart. Stained carpets, and if you moved the curtains, pieces of ceiling fell down on the hide-a-bed below the curtains. You can't adjust the air conditioner. It's either high or low no temperature control. We would have preferred to have the fresh air with the window open, however there was so much construction noise during the day, and traffic noise in the evening. The pool was much too small for such a large hotel. Once the beach-front wing remodel is completed and occupied, the pool area will not suffice or meet the needs of customers wanting a break from the beach (example: windy days or when the ocean is especially cold).the location is top-notch! This alone saved the hotel stay. The restaurant next to the pool had reasonable prices for breakfast and very delicious macadamia nut pancakes. Absolutely the best I have ever had. |
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| From: Theresa Burden, Australia |
| Date of Stay: April, 2008 |
| My husband and I spent 4nights at this hotel for our 40th Wedding Anniversary. We wished now we had a beachfront balcony as the view is awesome. Within walking distance to just about everything. Very clean rooms, newly refurbished and once the whole hotel is finished, it would be fantastic.No noise while the work is being done, all care is taken to make sure that no one is hindered in any way. |
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| From: mei |
| Date of Stay: December, 2006 |
| The room and the facility don�t look like a 4 star hotel at all. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: October, 2007 |
| Excellent service and location. Despite renovation work taking place at the entrance to the hotel, I was met by hotel rep. on the pavement immediately on arrival and taken to room to deal with check-in procedure. Fine service in response to any request made during my stay (even an adaptor for a European shaver was supplied!) and spectacular ocean front view. Would definitely recommend to a friend. |
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| From: Keith |
| Date of Stay: December, 2006 |
| The outrigger reef is in the process of a renovation and is not at a 3 or 4 star level during this time. If you want that experience, stay somewhere else. |
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| From: Susan |
| Date of Stay: December, 2006 |
| They are currently upgrading this hotel. Had we known this we would not have booked it. Our room was extremely old and there was no bath tub. |
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| From: Muriel |
| Date of Stay: December, 2006 |
| This hotel was fine, but we expected it to have a nicer quality to the decorating. |
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| From: Chris |
| Date of Stay: December, 2006 |
| Low quality hotel with good restaurants although there is a problem keeping birds out of the open-air restaurants/bars. Close proximity to beach and shopping. Hotel room outdated and in not very good condition. Small rooms, outdated bathroom with fixtures that need to be replaced. No shelves in bathroom so toiletries have to remain in travel bags. No hair dryer. Bad carpet. Looks as though no reinvestment of profits goes back into keeping the hotel up-to-date. No internet access in rooms is so 5 years ago. |
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| From: Monica |
| Date of Stay: December, 2006 |
| This is an excellent hotel and guests should take advantage of its location and that there is literally a reef and beach just steps from the hotel. |
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| From: Sandy |
| Date of Stay: December, 2006 |
| The staff was friendly, the location excellent. Construction noise during the day would have been annoying if we did not go out touring. Eating at the restaurant poolside was relaxing and service was very good. Buffet was average. Room was nothing special. |
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| From: Tom |
| Date of Stay: November, 2006 |
| Hotel will be a nice area once construction is finish. Each morning was greeted by construction noise at day light. |
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| From: steven |
| Date of Stay: November, 2006 |
| This hotel was under construction. Lower floors, view of dumpsters, oldest part of property, etc. |
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| From: susanna |
| Date of Stay: November, 2006 |
| Although the hotel staff was quite friendly, the hotel should not be rated 4 stars at this time. It's under reconstruction, with serious obstructions to the restaurants, beach and gym facilities. The noise level made it impossible to enjoy the garden patio. The room was not always restocked with basic essentials. While the front desk staff was very nice and accommodating, the hotel does not warrant a four star rating at this point in time as the renovations truly intrude upon a guest's stay. |
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| From: Matt |
| Date of Stay: November, 2006 |
| You should have told us that the hotel was going through the renovation while we were there. The meal is utterly unattractive. The facility that was available was grubby look. |
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| From: Marc |
| Date of Stay: November, 2006 |
| Beds are hard, location is very loud and someone when through my personal belongings each day when the room was being cleaned. Never again. |
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| From: Christopher |
| Date of Stay: November, 2006 |
| The hotel is very nicely located and the staff was friendly. The rooms are more like a 2.5-star hotel (we were upgraded to a partial ocean view). The restaurant was okay -- a very bland salad bar, but had a great steak (you cook it yourself). Probably would not stay there again. |
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| From: Lisa |
| Date of Stay: November, 2006 |
| This hotel was a huge disappointment! There was construction going on everywhere, the room�s smelled musky, and they were tiny! There is no way this should ever be considered more than a 2 star hotel. |
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