Motel 6 Stony Plain Canada. Best Hotel Deals & Reviews

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Rating out of 5

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Based on 1 reviews

Date of Stay: March, 2009

**Warning, this is long** Initial call was incredibly welcoming and accommodating with friendly and great service over the phone. We were told that we would have a room with 2 Queen size beds and price of $88 including taxes and this was from Tuesday night to Friday night. We confirmed availability of Friday night. We arrived and the price was the same but told that there was no availability for Friday night. We decided we would still accept. We decided to still take the room and then went to our room and found the room was amazingly clean but incredibly small. Also we found the beds were not Queens but doubles. We still decided that because we found the prices were affordable, we will deal with the size of the beds. We also found there was no iron, no ironing board, no microwave, no hairdryer which is typical for a 2 bedroom suite. We had to go to the front desk to sign these items out (except for microwave which is public use) and then return them within 2 hours as they have "limited supplies". The first night is an adjustment because it is very cramped in space but we know we will be out most of the time and only sleeping there except for watching TV before bed or browsing the internet (which is free). We had packed the fridge the day we arrived and that evening, we thought our food was not cold because it was a small fridge. The second night, we realized our food was not cold at all and turned it up to maximum setting instead of telling front desk, so as not to cause too many problems. The next morning, we realized the fridge was most definitely broken and everything, including our milk, had spoiled. We complained and they said they would look into replacing the fridge and would take our milk (haha) into the fridge while we waited. Me and my children were planning to go to West Edmonton Mall, so we left and I checked with front desk on the status of the fridge. The manager told us that there were no available fridges at that time and because they were so booked, she was not willing to remove a fridge from someone else's room to give us a fridge. She told me that she was going to give us a discount to $69 for this night for the inconvenience. We returned and I was going down to get ice to chill our drinks in the bucket because the fridge wasn't working and I thought that the discount wasn't completely fair. I went to the front desk and asked if she was the manager because I wanted to discuss the discount. She said she was the manager and I told her that I felt like we should be, at a minimum, given a discount for the previous night as this was the night that we really felt that the fridge was not working except we didn't say anything because we were being considerate. She said she didn't believe she needs to give us a discount as we didn't say anything that previous night. She said she had already put in the audit for the previous night and can't accommodate discounts for that night. I explained the fact that we had noted the fridge wasn't working but turned up the level to maximum to see if it would work but because it was later in the day, we fell asleep before seeing a difference as our priority was not checking the fridge every half hour. She said that if we had told her the night before she would have done something about it that night but because we only told that day and because they were fully booked, she couldn't take a fridge from someone else's room because then she would have to give them a discount and that doesn't make any sense. I told her that the fridge was broken and clearly broken from the time we took the room but because we were being considerate, we tried to deal with it by ourselves and I didn't feel we should not receive a discount for those days based on that. I told her I wasn't asking for the very first day because we wouldn't have had enough time to know yes or no the fridge was broken but we knew there was a problem the second day. I also told her that her difficulty in accommodating us in this matter wasn't fair. Then she started to cross her arms and purse her lips. I told her that I could see she wasn't willing to give us a discount with the way her body language was and her pursed lips. She sort of stood back and said that, no, she was willing but that I have to understand her perspective. I said, ok, look, I understand you're a manager and there is the business side of everything and I get that, it's not like I don't. But the point remains the fridge is broken. She said there is no need for them to provide a fridge. Ok fine. BUT then she said that if we had been a customer who was staying until Saturday night, she would have run out and bought a fridge for us right away. We had already ASKED to stay until Saturday but she denied us saying they were booked. So the facts say that if we had been customers who were paying more money to stay longer, yet we asked to be those customers and were denied, we would have received a fixed or new fridge. So I called her on that and told her we explicitly asked to stay those days and we were denied and so if this is the case, why is it that hypothetical customer would get the new fridge and not us? Then she says that she's part of a franchise and to do this for us and reduce the rate is hard on her because she has to contact Dallas, TX and go through this huge ordeal to tell them the audit they sent in is incorrect and that they have already removed the money from the bank account and now they have to fix that and as well, to top it all off, she will lose her commission. And so I politely tell that I understand her perspective and that there is always the manager/business perspective and there is the customer and in this case, I feel the customer is right and thank you for giving me the discount. I was really very cordial. I say thank you again and go to the elevator. She says yeah, sure, and really, sorry about the... the... whatever. Now, the piece de resistance? Not 2 hours later, I'm sitting at my laptop, browsing and what do I see? A freaking weevil. Oh yes, a weevil, crawling towards me on the desk. Now, I'm not hugely creeped out by bugs but that was enough to top my cake, that's for sure. We brought that bug down to front desk, told them we need something done about this. Even my kid was crying because he was worried about bugs crawling in his bed sheets. So we got a new room and had to move to that room at 1 am. It's the grace of God that manager had finished her shift because when I see her, oh wow... that's all I have to say. I am a GOOD customer no matter what and I am considerate but this is TOO MUCH.

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See 7 Photos	User Rating 2.5 out of 5 See 1 reviews Motel 6 Stony Plain [] 66 Boulder Blvd Highway 16 At Boulder Boulevard Stony Plain, Canada
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